The rise in popularity of professional voicemail greetings brings with it a new set of terms and phrases. To help you navigate through this sea of terminology, On Hold Company has assembled a glossary of 11 common phrases associated with professional voicemail greetings.
If you aren’t already familiar with these terms, be sure to read on. You’re likely to encounter them when you navigate the world of automated phone systems.
Voice over internet protocol (‘Voice over IP’ or VoIP) is a technology involving sophisticated computer software. This technology enables verbal communication through the internet. It is the conduit for most professional voicemail greetings today.
Also known as IVR, this technology enables a computer to interact with humans through the use of voice and tones via a keypad. IVR systems are programmed to respond with pre-recorded or dynamically-generated responses to take input, process it and produce a result.
An auto attendant is a virtual receptionist, which automatically transfers callers. Often employing a menu system, auto attendants can overlap with interactive voice response systems to route calls to mobile phones, VOIP phones or even landlines.
Call flow simplicity is the process of keeping calls easily navigating through the automated menu options.
A default voicemail greeting consists of a welcome and/or informational statement which can include a directory. It is most often used if no other greeting type is recorded. Sometimes they are generic recordings that are provided by the IVR system.
Most often applicable to large companies, this is used to greet fellow employees who call your department from within your company.
This greeting is used for those who call from outside your company. Your telephone system’s automated attendant may use a general company greeting that all external callers will hear.
This greeting is used when the entire department is unavailable, say for a department meeting or after-hours. Note: most voicemail systems feature an expiration date and time setting so you can ‘set it and forget it.’
This greeting is similar to the after hours message but indicates that your business is closed for the holiday. It often includes the option to leave a voicemail message and sometimes, a number for emergencies.
This greeting is used to communicate that all extensions in the department are busy with other callers.
An employee voicemail is a personalized voice recording that plays when a caller rings someone’s extension. These recordings encourage callers to leave a message after hearing a tone.
If you have questions related to professional voicemail greetings, give us a call at On Hold Company and let us help. We currently serve more than 15,000 satisfied customers throughout the United States. As a result, our experts stand ready to help you optimize your current telephone messaging system.