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On Hold News

June 26, 2019
Bad IVR, Frustrated Caller

Customize Your IVR Experience and Eliminate Caller Frustration

When you purchased your new voice over internet protocol (VOIP) telephone system, a technician likely plugged the system into your internet connection, set a few standard […]
June 20, 2019
IVR efficiency

Streamline Your Caller Experience with IVR

If you don’t streamline your caller experience with IVR, your team members are likely serving as proxy receptionists by: • Answering every phone call • Fielding […]
April 29, 2019
On Hold Company IVR Professional Greeting

Optimize Your IVR Call Flow and Stop Losing Customers

If you’re hearing complaints in your business about misrouted calls and unnecessary ‘bouncing’ calls between departments, you may be leaving customers in the dark and money […]
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