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On Hold News
November 7, 2018
The holiday season is supposed to be the most wonderful time of the year. But if you don’t have holiday professional voicemail greetings designed to keep […]
October 17, 2018
All professional voicemail greetings aren’t created equal. Depending on the size and complexity of your business, you may need different types of greetings to serve your […]
August 27, 2018
As the owner of a new home, I recently got a crash course in the good, the bad and the ugly of professional voicemail greetings. Having […]
August 22, 2018
The rise in popularity of professional voicemail greetings brings with it a new set of terms and phrases. To help you navigate through this sea of […]
August 20, 2018
If you’ve been in the business world for more than a decade, you’ve likely experienced the evolution of automated telephone systems from simplistic message on hold […]
July 17, 2018
If you’ve ever wondered whether or not you’re using the best professional voicemail greetings for your business, wonder no more. We recently sat down with Jerri […]
June 28, 2018
Have you heard from your message on hold provider lately? If not, chances are they’ve put YOU on hold and have forgotten that you’re there. And […]
June 27, 2018
If your messages on hold need a breath of fresh air, read on to learn how these seven keys to an effective message on hold script […]
May 24, 2018
A custom audio brand is as important to your customer’s ear as your visual identity is to their eye. From the choice of music and voice […]
May 15, 2018
In a scene from the hit British sitcom show ‘Miranda’ the main character (Miranda Hart) experiences a frustrating exchange with an interactive voice response gone awry. […]
March 21, 2018
IVR (Interactive Voice Response) technology allows callers to navigate through a series of pre-recorded menus using DTMF tones on your phone keypad or through voice recognition. […]
February 12, 2018
In this digital age of posts, ‘grams and pins, you may be well aware of the story your business is telling online. But what you may […]
February 1, 2018
Recording a professional voicemail greeting for your business is not the same as recording a voicemail message for your smartphone. Your friends aren’t likely to care […]
December 4, 2017
We had a great time recently as we gathered for the On Hold Company Annual Christmas party. We laughed, ate, opened gifts, and reflected on what […]
December 4, 2017
Have you planned how to handle the company calls while your office is closed for the upcoming Christmas and New Year’s holiday weekends? If not, be […]
November 7, 2017
Black Friday. Cyber Monday. Sale, Sale, Sale! Spectacular! Super-Colossal Deals! The hype can be deafening this time of year. Businesses are clamoring for attention everywhere you […]
October 28, 2017
I almost went into shock the other day when I realized just how close we are to the end of the year. I don’t know about […]
October 3, 2017
It’s always a good time to perform a customer service audit to make sure your company is delivering the best possible service and to find ways […]
June 26, 2017
SHREVEPORT, La. On Hold Company and VoiceScapes, Inc., have joined forces to offer even greater music and message on hold services to the health and fitness industry. […]
June 26, 2017
The first day of school. A first date. A job interview. We get lots of chances to make first impressions. Those first impressions often are lasting […]
June 23, 2017
The NFL season has opened with replacement refs. Now, football is a complex and fast-paced game, and even the most experienced referees have been known to […]
June 22, 2017
Summer’s in full swing. The days are getting longer. Our attentions are turning to warm sandy beaches or cool mountain campgrounds. It can be tempting at […]
June 2, 2017
It’s Small Business Week and On Hold Company celebrates with the small businesses around the country that make their own unique marks on their cities, their […]
May 30, 2017
Not many business people would argue with this statement from The Guardian: “Customers are the most important asset to your business and looking after them is […]
May 17, 2017
At On Hold Company, we’re a fan of the annual Chick-fil-A Leadercast which assembles top thinkers and speakers from diverse disciplines to inspire and encourage leaders […]
May 17, 2017
We are pleased to announce that On Hold Company CEO, Bryant Wilson, has been elected vice-chairman of the board for the On Hold Messaging Association for […]
May 12, 2017
Every business we know is looking for marketing success. Well, every company except LG, according to a recent article: LG, which made the Nexus 4 flagship […]
May 3, 2017
A successful on hold marketing campaign is a long-term commitment, much like running a marathon.Here’s why. I recently completed a marathon. But race day was only […]
April 24, 2017
It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]
April 18, 2017
In the past year alone, I have observed numerous companies that opted to stick with the “status quo” concerning their on hold messaging instead of looking […]
April 18, 2017
Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]
April 12, 2017
Chicago’s business community is experiencing a confluence of large, well-established corporations and small tech startups. So it has become a great microcosm for studying things like […]
April 10, 2017
Hurricanes, tornadoes, floods, avalanches, wildfires, and mudslides. It seems that no area is safe from disaster. And since you don’t always know when or where disaster […]
April 10, 2017
From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
April 3, 2017
When you go to the gym, you don’t just work on building your biceps. Well, maybe you do, but it’s not the best strategy to achieve […]
April 3, 2017
Let’s face it, for small businesses, it’s all about the customer. And when it comes to the customer, adding a personal touch to everything from a […]
March 31, 2017
As a business owner, you have invested a lot in your business. And we’re not just talking about financial investments, either. You have invested your time, […]
March 29, 2017
Small business owners face lots of challenges. Many of those challenges seem to center around staying on top of the latest technology and keeping costs in […]
March 22, 2017
Sometimes taking on a new thing – like on hold marketing – can be intimidating. The uncertainty of charting new waters can lead to procrastination. And […]
March 22, 2017
Ahh. Spring is in the air! The temperatures are getting warmer. The leaves are turning green again. And people everywhere are taking stock of the things […]
March 15, 2017
Unless you pick up the phone and call your company, how do you really know what’s being played for your customers while they are on hold? […]
March 15, 2017
What comes to mind when you think of your corporate brand? Your logo, tagline and corporate colors? While each of these are critical to your brand, […]
February 22, 2017
Being a good company means more than turning a profit. It means being a good citizen, too. At On Hold Company, that is something we take […]
February 22, 2017
When choosing music for business to complement your brand you should be as intentional as you are when choosing colors for your corporate logo. Whether the […]
February 15, 2017
The On Hold Company website recently won two 2012 Communicator Awards from the International Academy of Visual Arts. The website received the Silver Award of Distinction […]
February 15, 2017
On Hold Company has acquired Please Hold & Voice Choice of Canby, Ore. With this acquisition, the Shreveport-based company builds upon a series of advances in […]
February 8, 2017
When it comes to delivering on hold marketing messages, large corporations are a lot like the country. Within a large corporation, certain mandates and directives flow […]
February 8, 2017
No one likes to wait. Sure, most folks can be patient, and sometimes even pleasant, while they have to wait. But I don’t know of anyone […]
January 30, 2017
The Internet has fundamentally changed the way many of us do business. With social media and online customer service portals, consumers expect 24/7 access to the […]
January 30, 2017
It’s Mardi Gras season here in Louisiana, and the party’s in full swing. From now until late February, there will be more parades, balls and parties […]
January 23, 2017
What would happen if customers charged for the time they wait listening to on hold messages? This question posed by Christopher Meyer in the Harvard Business […]
January 23, 2017
Long before they pick up the phone to call, many of your prospective customers have already researched your business and formed an opinion. Ideally, they’re finding […]
January 16, 2017
You like us! You really like us! We have been blown away by some of the responses we received from our clients in a recent survey. […]
January 16, 2017
The sales and marketing world lost one of its great icons this week. Zig Ziglar died Wednesday after a short battle with pneumonia. He was 86. […]
January 9, 2017
Whether the goal is dunking a basketball or growing a business, we all could use a little extra reach sometimes. Maybe you are trying to reach […]
January 9, 2017
For a long time, the airlines have gotten a bad rap when it comes to customer service. And let’s face it, some of it is well-deserved. […]
January 3, 2017
You know all of those piles of paper, used coffee cups and scattered paperclips on your desk? Well, it’s time to bring order to the chaos […]
January 3, 2017
Ask any musician about the secret to “overnight success” and he will tell you that it comes only after years of practice and dedication to his […]
December 28, 2016
No doubt, the internet and world wide web have revolutionized modern-day marketing practices. However, one constant in this sea of change is how you communicate with […]
December 28, 2016
Communication is key to building strong relationships. On Hold Company is committed to helping you communicate with your customers through on-hold marketing. But we want to […]
December 21, 2016
With more than 15,000 clients in hundreds of different kinds of businesses, On Hold Company keeps a watch on business trends. And more than ever, businesses […]
December 21, 2016
On Hold Company recently partnered with charitywater.org to fund the drilling of a water well in Cambodia. “When I first learned how charitywater was providing clean […]
December 12, 2016
Life and leadership are about the choices we make. That was the theme of the 2012 Chick-fil-A Leadercast that the On Hold company team attended earlier […]
December 12, 2016
Communication is a key component to success in any venture. At On Hold Company, we want you to take advantage of every opportunity to connect with […]
December 7, 2016
As an accounts representative, I speak to hundreds of companies a month, just like yours, all at various stages of implementing on hold messaging. Some larger […]
December 7, 2016
You are open for business. The building is immaculate: The shrubs are trimmed; the floors are waxed; every office is in perfect order. And look at […]
November 28, 2016
Business owner. Industry leader. Both sound great. Both are admirable goals. But while many might think those terms are synonymous, they are not. Even more important […]
November 28, 2016
On Hold wait time can reveal a lot about a company’s efficiency and ability to meet a client’s needs. In fact, the clock has always been […]
November 16, 2016
When it comes to crafting custom on hold messaging for your business, you need to know the finer details that will transform your message into a […]
November 16, 2016
On hold marketing’s primary role is to keep your customer on the line until someone in your company can speak to him or her. But wouldn’t […]
November 9, 2016
At On Hold Company, we take pride in offering a full menu of on-hold marketing solutions including on hold messaging. We have a winning recipe that […]
November 9, 2016
Is your on hold audio brand memorable? Remember Nokia, the Scandinavian cell phone maker that’s trying to stage a comeback with the new Windows phone? Even […]
October 31, 2016
A team from On Hold Company recently attended the 2012 Chick-fil-A Leadercast. Leadercast is a day-long leadership seminar that originates in Atlanta, Ga., but is simulcast […]
October 31, 2016
Routines can be a good thing. They bring order and predictability to a workout, a diet or even cleaning house. Routines are comfortable because we don’t […]
October 24, 2016
Maintaining your on hold marketing is a lot like doing maintenance on your car. When it comes to your car, there’s a few proactive steps you […]
October 24, 2016
Few countries enjoy a reputation of producing popular comedy television shows than that of Great Britain. The producers, writers and actors of these shows have learned […]
October 17, 2016
To truly multiply the power of message on hold strategy, you must master the moves of the Queen. Let me explain. A message on hold marketing […]
October 17, 2016
This is part of a series on crafting a winning on-hold strategy with on hold messages. I vividly remember purchasing my first chess set. I had […]
October 12, 2016
This is part of a series on crafting a winning on hold messaging strategy. At On Hold Company, we believe a thoroughly strategic creative on hold […]
October 12, 2016
At On Hold Company, we know delivering fresh on hold messages is key to marketing success. This is part of a series on crafting a winning on-hold […]
October 5, 2016
This post about On Hold Message is part of a series on crafting a winning on-hold marketing strategy. In the game of chess, the Rook can be […]
October 5, 2016
This is part of a series on crafting a winning on- old marketing strategy. At On Hold Company, we believe a thoroughly strategic on-hold marketing campaign […]
September 28, 2016
In a lot ways, on hold marketing strategy is a lot like the game of chess. Of course, that’s an analogy I enjoy making because a […]
August 26, 2016
The way you speak can have a dramatic impact on the way that you are heard. The pitch, pace or volume of your voice can influence […]
June 29, 2016
Thousands of business owners are breaking the law every day by using unlicensed music for their music on hold or music for business. Most of these […]
June 21, 2016
The internet is abuzz with the recent announcement that the behemoth Microsoft is purchasing the social media business platform LinkedIn for $26.2 billion. Unsurprisingly, some think […]
June 8, 2016
On Hold Company recently partnered with Living Water International to drill a well for a village in Guatemala, providing clean water for some 400 men, women […]
May 27, 2016
In today’s fast-paced business culture, your switch has to be “on” 24/7. If you are off your game for any reason, it could mean a missed […]
April 26, 2016
If your company is considering a transition from traditional phone lines to voice over internet protocol (VOIP) and your CFO is already counting the savings … […]
April 26, 2016
Hold on to your seat: Facebook marketing has changed again and in you’re in for the ride of your life! When you compare the slow-moving and […]
April 26, 2016
On Hold Marketing challenges can be overwhelming for national brands with multiple systems in multiple offices in multiple locations. How do you stay on top of […]
April 26, 2016
Generic on hold messages are good enough … right? Stan Lee doesn’t think so. In fact, the legendary creator of Marvel Comics took time out of his busy […]
April 26, 2016
In my role as Vice President of Sales and Marketing for On Hold Company, I hear story after story of on hold service failures in our […]
April 26, 2016
When Stanley Kubrick created “2001: A Space Odyssey” back in 1968, I wonder if he imagined that it would become a metaphor for customer service and […]
April 25, 2016
A company’s music on hold and on hold message can do so much more than occupy a caller’s time. Sometimes, they turn into a great story. […]
April 25, 2016
Music helps shape the fabric of our lives. Most of your favorite memories from high school or college likely include a favorite song. That music still […]
April 25, 2016
Chick-fil-A founder Truett Cathy built his success on the idea of never losing a customer. Here’s how effective on hold messaging can be a key component […]
April 25, 2016
Have you ever wondered just how much value your on hold messaging provides your business on a daily basis? We have. That’s why we were happy […]
April 25, 2016
When Frankie Valli and the Four Seasons sang “Let’s hang on to what we got”, they could have been teaching us a great lesson in customer retention. […]
April 25, 2016
Take a look in your local business pages and you’re bound to find several successful companies. Ask any of these companies what communicating directly to their […]
April 22, 2016
In the telecom environment, there’s no doubt that today’s greatest buzzword is “VOIP.” Every in-the-know business either has made or is considering making the jump to VOIP […]
April 22, 2016
When Yahoo’s new CEO, Marissa Mayer, complained that her company’s on-hold music was “garbage,” she got results. Yahoo’s callers now hear a specially recorded ditty from […]
April 21, 2016
A famous proverb says “the journey of a thousand miles begins with the first step”. If you’re embarking on developing your first on hold marketing message, […]
April 21, 2016
Much like a rancher marks his cattle to show ownership, the term “branding” in marketing refers to the idea that your business can own its image. […]
April 21, 2016
Pressing the hold button is a golden opportunity for your company’s on hold marketing service. Why? Simply put, it’s your business’s time to shine! These callers […]
April 20, 2016
If you’re the average American business, you spend 95% of your advertising budget trying to get potential customers to call you. So if they’re calling, congratulations…you’re […]
April 20, 2016
Businesses are sold VOIP technology based on cost savings and ROI without being told the entire truth about the quality and limitations of service. Often, our […]
March 4, 2016
Marketing can be tough for any business to navigate. The Internet and social media have dramatically changed the marketing landscape. Audiences are more fragmented now, and […]
January 28, 2015
We know that on hold marketing messages are just one of the many tools you have available in your marketing arsenal. Chances are that in this […]
September 8, 2013
“Just hand over the coffee and no one gets hurt!” That little saying… says it all. Business people love their coffee. There’s no question about that. That’s […]
April 12, 2013
We are so proud of our new On Hold company logo that we thought we’d have it hiked up one of the highest mountains in the […]
March 6, 2013
At On Hold Company, we see words as currency. They buy us connections to the people in our lives. For some of us, the exchange rate […]
February 19, 2012
On Hold Company in conjunction with the Summer Grove Lions Club in Shreveport, LA. sponsored their 12th Annual Golf Tournament Saturday October 9th, 2010 at Meadowlake […]
April 20, 2011
On Hold Company is the recipient of the 2011 Gold MARCE Award, which acknowledges MARketing & Creative Excellence in the message on hold industry. Shreveport, LA […]