- Branding Your Music On Hold Messages Experience
- New Customers Call: 800-492-1901
- Contact Us
On Hold News
November 7, 2018
The holiday season is supposed to be the most wonderful time of the year. But if you don’t have a professional voicemail greeting campaign designed to […]
October 17, 2018
All professional voicemail greetings aren’t created equal. Depending on the size and complexity of your business, you may need different types of professional voicemail greetings to […]
August 27, 2018
As the owner of a new home, I recently got a crash course in the good, the bad and the ugly of professional voicemail greetings. Having […]
August 22, 2018
The rise in popularity of professional voicemail greetings brings with it a new set of terms and phrases. To help you navigate through this sea of […]
August 20, 2018
If you’ve been in the business world for more than a decade, you’ve likely experienced the telephonic evolution from simplistic message on hold features to the […]
July 17, 2018
Whether you’re new to professional voicemail greetings or if you’re already using the right greetings for your business, it’s imperative to make sure that you are […]
June 28, 2018
Have you heard from your message on hold provider lately? If not, chances are they’ve put YOU on hold and have forgotten that you’re there. And […]
June 27, 2018
Consider these message on hold statistics: 84% of callers are put on hold for 16 seconds or more* The average small business puts customers on hold […]
May 24, 2018
A custom audio brand is as important to your customer’s ear as your visual identity is to their eye. From the choice of music and voice […]
May 15, 2018
In a scene from the hit British sitcom show ‘Miranda’ the main character (Miranda Hart) experiences a frustrating exchange with an interactive voice response gone awry. […]
March 21, 2018
IVR (Interactive Voice Response) technology allows callers to navigate through a series of pre-recorded menus using DTMF tones on your phone keypad or through voice recognition. […]
February 12, 2018
In this digital age of posts, ‘grams and pins, you may be well aware of the story your business is telling online. But what you may […]
February 1, 2018
Recording a professional voicemail greeting for your business is not the same as recording a voicemail message for your smartphone. Your friends aren’t likely to care […]
December 4, 2017
We had a great time recently as we gathered for the On Hold Company Annual Christmas party. We laughed, ate, opened gifts, and reflected on what […]
December 4, 2017
Have you planned how to handle the company calls while your office is closed for the upcoming Christmas and New Year’s holiday weekends? If not, be […]
November 7, 2017
Black Friday. Cyber Monday. Sale, Sale, Sale! Spectacular! Super-Colossal Deals! The hype can be deafening this time of year. Businesses are clamoring for attention everywhere you […]
October 28, 2017
I almost went into shock the other day when I realized just how close we are to the end of the year. I don’t know about […]
October 3, 2017
It’s always a good time to perform a customer service audit to make sure your company is delivering the best possible service and to find ways […]
June 26, 2017
SHREVEPORT, La. On Hold Company and VoiceScapes, Inc., have joined forces to offer even greater music and message on hold services to the health and fitness industry. […]
June 26, 2017
The first day of school. A first date. A job interview. We get lots of chances to make first impressions. Those first impressions often are lasting […]
June 23, 2017
The NFL season has opened with replacement refs. Now, football is a complex and fast-paced game, and even the most experienced referees have been known to […]
June 22, 2017
Summer’s in full swing. The days are getting longer. Our attentions are turning to warm sandy beaches or cool mountain campgrounds. It can be tempting at […]
June 2, 2017
It’s Small Business Week and On Hold Company celebrates with the small businesses around the country that make their own unique marks on their cities, their […]
May 30, 2017
Not many business people would argue with this statement from The Guardian: “Customers are the most important asset to your business and looking after them is […]
May 17, 2017
At On Hold Company, we’re a fan of the annual Chick-fil-A Leadercast which assembles top thinkers and speakers from diverse disciplines to inspire and encourage leaders […]
May 17, 2017
We are pleased to announce that On Hold Company CEO, Bryant Wilson, has been elected vice-chairman of the board for the On Hold Messaging Association for […]
May 12, 2017
Every business we know is looking for marketing success. Well, every company except LG, according to a recent article: LG, which made the Nexus 4 flagship […]
May 3, 2017
A successful on hold marketing campaign is a long-term commitment, much like running a marathon.Here’s why. I recently completed a marathon. But race day was only […]
April 24, 2017
It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]
April 18, 2017
In the past year alone, I have observed numerous companies that opted to stick with the “status quo” concerning their on hold messaging instead of looking […]
April 18, 2017
Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]
April 12, 2017
Chicago’s business community is experiencing a confluence of large, well-established corporations and small tech startups. So it has become a great microcosm for studying things like […]
April 10, 2017
Hurricanes, tornadoes, floods, avalanches, wildfires, and mudslides. It seems that no area is safe from disaster. And since you don’t always know when or where disaster […]
April 10, 2017
From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
April 3, 2017
When you go to the gym, you don’t just work on building your biceps. Well, maybe you do, but it’s not the best strategy to achieve […]
April 3, 2017
Let’s face it, for small businesses, it’s all about the customer. And when it comes to the customer, adding a personal touch to everything from a […]
March 31, 2017
As a business owner, you have invested a lot in your business. And we’re not just talking about financial investments, either. You have invested your time, […]
March 29, 2017
Small business owners face lots of challenges. Many of those challenges seem to center around staying on top of the latest technology and keeping costs in […]
March 22, 2017
Sometimes taking on a new thing – like on hold marketing – can be intimidating. The uncertainty of charting new waters can lead to procrastination. And […]
March 22, 2017
Ahh. Spring is in the air! The temperatures are getting warmer. The leaves are turning green again. And people everywhere are taking stock of the things […]
March 15, 2017
Unless you pick up the phone and call your company, how do you really know what’s being played for your customers while they are on hold? […]
March 15, 2017
What comes to mind when you think of your corporate brand? Your logo, tagline and corporate colors? While each of these are critical to your brand, […]
February 22, 2017
Being a good company means more than turning a profit. It means being a good citizen, too. At On Hold Company, that is something we take […]
February 22, 2017
When choosing music for business to complement your brand you should be as intentional as you are when choosing colors for your corporate logo. Whether the […]
February 15, 2017
The On Hold Company website recently won two 2012 Communicator Awards from the International Academy of Visual Arts. The website received the Silver Award of Distinction […]
February 15, 2017
On Hold Company has acquired Please Hold & Voice Choice of Canby, Ore. With this acquisition, the Shreveport-based company builds upon a series of advances in […]
February 8, 2017
When it comes to delivering on hold marketing messages, large corporations are a lot like the country. Within a large corporation, certain mandates and directives flow […]
February 8, 2017
No one likes to wait. Sure, most folks can be patient, and sometimes even pleasant, while they have to wait. But I don’t know of anyone […]
January 30, 2017
The Internet has fundamentally changed the way many of us do business. With social media and online customer service portals, consumers expect 24/7 access to the […]
January 30, 2017
It’s Mardi Gras season here in Louisiana, and the party’s in full swing. From now until late February, there will be more parades, balls and parties […]
January 23, 2017
What would happen if customers charged for the time they wait listening to on hold messages? This question posed by Christopher Meyer in the Harvard Business […]
January 23, 2017
Long before they pick up the phone to call, many of your prospective customers have already researched your business and formed an opinion. Ideally, they’re finding […]
January 16, 2017
You like us! You really like us! We have been blown away by some of the responses we received from our clients in a recent survey. […]
January 16, 2017
The sales and marketing world lost one of its great icons this week. Zig Ziglar died Wednesday after a short battle with pneumonia. He was 86. […]
January 9, 2017
Whether the goal is dunking a basketball or growing a business, we all could use a little extra reach sometimes. Maybe you are trying to reach […]
January 9, 2017
For a long time, the airlines have gotten a bad rap when it comes to customer service. And let’s face it, some of it is well-deserved. […]
January 3, 2017
You know all of those piles of paper, used coffee cups and scattered paperclips on your desk? Well, it’s time to bring order to the chaos […]
January 3, 2017
Ask any musician about the secret to “overnight success” and he will tell you that it comes only after years of practice and dedication to his […]
December 28, 2016
No doubt, the internet and world wide web have revolutionized modern-day marketing practices. However, one constant in this sea of change is how you communicate with […]
December 28, 2016
Communication is key to building strong relationships. On Hold Company is committed to helping you communicate with your customers through on-hold marketing. But we want to […]
December 21, 2016
With more than 15,000 clients in hundreds of different kinds of businesses, On Hold Company keeps a watch on business trends. And more than ever, businesses […]
December 21, 2016
On Hold Company recently partnered with charitywater.org to fund the drilling of a water well in Cambodia. “When I first learned how charitywater was providing clean […]
December 12, 2016
Life and leadership are about the choices we make. That was the theme of the 2012 Chick-fil-A Leadercast that the On Hold company team attended earlier […]
December 12, 2016
Communication is a key component to success in any venture. At On Hold Company, we want you to take advantage of every opportunity to connect with […]
December 7, 2016
As an accounts representative, I speak to hundreds of companies a month, just like yours, all at various stages of implementing on hold messaging. Some larger […]
December 7, 2016
You are open for business. The building is immaculate: The shrubs are trimmed; the floors are waxed; every office is in perfect order. And look at […]
November 28, 2016
Business owner. Industry leader. Both sound great. Both are admirable goals. But while many might think those terms are synonymous, they are not. Even more important […]
November 28, 2016
On Hold wait time can reveal a lot about a company’s efficiency and ability to meet a client’s needs. In fact, the clock has always been […]
November 16, 2016
When it comes to crafting custom on hold messaging for your business, you need to know the finer details that will transform your message into a […]
November 16, 2016
On hold marketing’s primary role is to keep your customer on the line until someone in your company can speak to him or her. But wouldn’t […]
November 9, 2016
At On Hold Company, we take pride in offering a full menu of on-hold marketing solutions including on hold messaging. We have a winning recipe that […]
November 9, 2016
Is your on hold audio brand memorable? Remember Nokia, the Scandinavian cell phone maker that’s trying to stage a comeback with the new Windows phone? Even […]
October 31, 2016
A team from On Hold Company recently attended the 2012 Chick-fil-A Leadercast. Leadercast is a day-long leadership seminar that originates in Atlanta, Ga., but is simulcast […]
October 31, 2016
Routines can be a good thing. They bring order and predictability to a workout, a diet or even cleaning house. Routines are comfortable because we don’t […]
October 24, 2016
Maintaining your on hold marketing is a lot like doing maintenance on your car. When it comes to your car, there’s a few proactive steps you […]
October 24, 2016
Few countries enjoy a reputation of producing popular comedy television shows than that of Great Britain. The producers, writers and actors of these shows have learned […]
October 17, 2016
To truly multiply the power of message on hold strategy, you must master the moves of the Queen. Let me explain. A message on hold marketing […]
October 17, 2016
This is part of a series on crafting a winning on-hold strategy with on hold messages. I vividly remember purchasing my first chess set. I had […]
October 12, 2016
This is part of a series on crafting a winning on hold messaging strategy. At On Hold Company, we believe a thoroughly strategic creative on hold […]
October 12, 2016
At On Hold Company, we know delivering fresh on hold messages is key to marketing success. This is part of a series on crafting a winning on-hold […]
October 5, 2016
This post about On Hold Message is part of a series on crafting a winning on-hold marketing strategy. In the game of chess, the Rook can be […]
October 5, 2016
This is part of a series on crafting a winning on- old marketing strategy. At On Hold Company, we believe a thoroughly strategic on-hold marketing campaign […]
September 28, 2016
In a lot ways, on hold marketing strategy is a lot like the game of chess. Of course, that’s an analogy I enjoy making because a […]
August 26, 2016
The way you speak can have a dramatic impact on the way that you are heard. The pitch, pace or volume of your voice can influence […]
June 29, 2016
Thousands of business owners are breaking the law every day by using unlicensed music for their music on hold or music for business. Most of these […]
June 21, 2016
The internet is abuzz with the recent announcement that the behemoth Microsoft is purchasing the social media business platform LinkedIn for $26.2 billion. Unsurprisingly, some think […]
June 8, 2016
On Hold Company recently partnered with Living Water International to drill a well for a village in Guatemala, providing clean water for some 400 men, women […]
May 27, 2016
In today’s fast-paced business culture, your switch has to be “on” 24/7. If you are off your game for any reason, it could mean a missed […]
April 26, 2016
If your company is considering a transition from traditional phone lines to voice over internet protocol (VOIP) and your CFO is already counting the savings … […]
April 26, 2016
Hold on to your seat: Facebook marketing has changed again and in you’re in for the ride of your life! When you compare the slow-moving and […]
April 26, 2016
On Hold Marketing challenges can be overwhelming for national brands with multiple systems in multiple offices in multiple locations. How do you stay on top of […]
April 26, 2016
Generic on hold messages are good enough … right? Stan Lee doesn’t think so. In fact, the legendary creator of Marvel Comics took time out of his busy […]
April 26, 2016
In my role as Vice President of Sales and Marketing for On Hold Company, I hear story after story of on hold service failures in our […]
April 26, 2016
When Stanley Kubrick created “2001: A Space Odyssey” back in 1968, I wonder if he imagined that it would become a metaphor for customer service and […]
April 25, 2016
A company’s music on hold and on hold message can do so much more than occupy a caller’s time. Sometimes, they turn into a great story. […]
April 25, 2016
Music helps shape the fabric of our lives. Most of your favorite memories from high school or college likely include a favorite song. That music still […]
April 25, 2016
Chick-fil-A founder Truett Cathy built his success on the idea of never losing a customer. Here’s how effective on hold messaging can be a key component […]
April 25, 2016
Have you ever wondered just how much value your on hold messaging provides your business on a daily basis? We have. That’s why we were happy […]
April 25, 2016
When Frankie Valli and the Four Seasons sang “Let’s hang on to what we got”, they could have been teaching us a great lesson in customer retention. […]
April 25, 2016
Take a look in your local business pages and you’re bound to find several successful companies. Ask any of these companies what communicating directly to their […]
April 22, 2016
In the telecom environment, there’s no doubt that today’s greatest buzzword is “VOIP.” Every in-the-know business either has made or is considering making the jump to VOIP […]
April 22, 2016
When Yahoo’s new CEO, Marissa Mayer, complained that her company’s on-hold music was “garbage,” she got results. Yahoo’s callers now hear a specially recorded ditty from […]
April 21, 2016
A famous proverb says “the journey of a thousand miles begins with the first step”. If you’re embarking on developing your first on hold marketing message, […]
April 21, 2016
Much like a rancher marks his cattle to show ownership, the term “branding” in marketing refers to the idea that your business can own its image. […]
April 21, 2016
Pressing the hold button is a golden opportunity for your company’s on hold marketing service. Why? Simply put, it’s your business’s time to shine! These callers […]
April 20, 2016
If you’re the average American business, you spend 95% of your advertising budget trying to get potential customers to call you. So if they’re calling, congratulations…you’re […]
April 20, 2016
Businesses are sold VOIP technology based on cost savings and ROI without being told the entire truth about the quality and limitations of service. Often, our […]
March 4, 2016
Marketing can be tough for any business to navigate. The Internet and social media have dramatically changed the marketing landscape. Audiences are more fragmented now, and […]
January 28, 2015
We know that on hold marketing messages are just one of the many tools you have available in your marketing arsenal. Chances are that in this […]
September 8, 2013
“Just hand over the coffee and no one gets hurt!” That little saying… says it all. Business people love their coffee. There’s no question about that. That’s […]
April 12, 2013
We are so proud of our new On Hold company logo that we thought we’d have it hiked up one of the highest mountains in the […]
March 6, 2013
At On Hold Company, we see words as currency. They buy us connections to the people in our lives. For some of us, the exchange rate […]
February 19, 2012
On Hold Company in conjunction with the Summer Grove Lions Club in Shreveport, LA. sponsored their 12th Annual Golf Tournament Saturday October 9th, 2010 at Meadowlake […]
April 20, 2011
On Hold Company is the recipient of the 2011 Gold MARCE Award, which acknowledges MARketing & Creative Excellence in the message on hold industry. Shreveport, LA […]