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On Hold News

May 24, 2018
Microphone and mixing board

Seven Ways Custom Audio Branding Can Turn Your VOIP System into a 24/7 Brand Ambassador

A custom audio brand is as important to your customer’s ear as your visual identity is to their eye. From the choice of music and voice […]
February 12, 2018
Man on the phone in front of computer

How To Tell Your Story Through a Professional Voicemail Greeting

In this digital age of posts, ‘grams and pins, you may be well aware of the story your business is telling online. But what you may […]
December 4, 2017
Happy Holidays sign

3 Reasons Why You Need a New Professional Voicemail Greeting Before the Christmas Holidays

Have you planned how to handle the company calls while your office is closed for the upcoming Christmas and New Year’s holiday weekends? If not, be […]
June 22, 2017
Beach Scene

On Hold Marketing Doesn’t Take a Vacation

Summer’s in full swing. The days are getting longer. Our attentions are turning to warm sandy beaches or cool mountain campgrounds. It can be tempting at […]
April 18, 2017
Man breaking "FEAR" with a sledge hammer

Don’t Let Fear Hold You Back from On Hold Messaging

In the past year alone, I have observed numerous companies that opted to stick with the “status quo” concerning their on hold messaging instead of looking […]
April 10, 2017
Man holding an umbrella during the apocalypse

Make Messages on Hold Part of Your Disaster Preparedness Plan

Hurricanes, tornadoes, floods, avalanches, wildfires, and mudslides. It seems that no area is safe from disaster. And since you don’t always know when or where disaster […]
April 3, 2017
Handshake

Add a Personal Touch to Your Messages on Hold

Let’s face it, for small businesses, it’s all about the customer. And when it comes to the customer, adding a personal touch to everything from a […]
March 31, 2017
Pile of instruments

Avoid Musical Mayhem with the Right Music for Business

As a business owner, you have invested a lot in your business. And we’re not just talking about financial investments, either. You have invested your time, […]
March 15, 2017
Invisible person working on computer

Is Your On Hold Messaging Campaign Invisible?

Unless you pick up the phone and call your company, how do you really know what’s being played for your customers while they are on hold? […]
March 15, 2017
Sound waves

How To Build Stronger Customer Connections with Audio Branding

What comes to mind when you think of your corporate brand? Your logo, tagline and corporate colors? While each of these are critical to your brand, […]
February 22, 2017
Person browsing vinyl records

Music for Business: The Three R’s of Choosing Music for Your Brand

When choosing music for business to complement your brand you should be as intentional as you are when choosing colors for your corporate logo. Whether the […]
February 8, 2017
Puzzle pieces

On Hold Marketing Helps Companies Unify Their Message

When it comes to delivering on hold marketing messages, large corporations are a lot like the country. Within a large corporation, certain mandates and directives flow […]
January 3, 2017
Really dirty desks

Change Your On Hold Message on Clean Off Your Desk Day

You know all of those piles of paper, used coffee cups and scattered paperclips on your desk? Well, it’s time to bring order to the chaos […]
December 12, 2016
Man talking through megaphone

On Hold Company Keeps Communication Open

Communication is a key component to success in any venture. At On Hold Company, we want you to take advantage of every opportunity to connect with […]
November 28, 2016
Business owner or business leader

Does Your On Hold Marketing Position You as a Business Owner or Industry Leader?

Business owner. Industry leader. Both sound great. Both are admirable goals. But while many might think those terms are synonymous, they are not. Even more important […]
November 16, 2016
Abstract line art

Enchanted on-hold marketing produces loyal customers

On hold marketing’s primary role is to keep your customer on the line until someone in your company can speak to him or her. But wouldn’t […]
November 9, 2016
Close up of a speaker

Make a Sound Decision about Your On-Hold Audio Brand

Is your on hold audio brand memorable? Remember Nokia, the Scandinavian cell phone maker that’s trying to stage a comeback with the new Windows phone? Even […]
October 31, 2016
Table full of spaces

Spice Up Your On Hold Messaging with Variety

Routines can be a good thing. They bring order and predictability to a workout, a diet or even cleaning house. Routines are comfortable because we don’t […]
April 26, 2016
Man next to rhino

On Hold Marketing: The Top Four Challenges Facing National Brands

On Hold Marketing challenges can be overwhelming for national brands with multiple systems in multiple offices in multiple locations. How do you stay on top of […]
April 26, 2016
Stan Lee

Hear Stan Rant About Generic On Hold Messages

Generic on hold messages are good enough … right? Stan Lee doesn’t think so. In fact, the legendary creator of Marvel Comics took time out of his busy […]
April 25, 2016
Person holding smiling sign

How To Use On Hold Messaging To Never Lose a Customer

Chick-fil-A founder Truett Cathy built his success on the idea of never losing a customer. Here’s how effective on hold messaging can be a key component […]
April 25, 2016
Person rock climbing

On Hold Marketing Increases Customer Retention

When Frankie Valli and the Four Seasons sang “Let’s hang on to what we got”, they could have been teaching us a great lesson in customer retention.  […]
April 22, 2016
Woman holding loud phone away from her

Bad On Hold Music Hurts Callers’ Ears And Damages Your Brand

When Yahoo’s new CEO, Marissa Mayer, complained that her company’s on-hold music was “garbage,” she got results.  Yahoo’s callers now hear a specially recorded ditty from […]
April 12, 2013
Bryant Wilson holding On Hold Company Logo

New On Hold Company Logo Reaches New Heights

We are so proud of our new On Hold company logo that we thought we’d have it hiked up one of the highest mountains in the […]
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