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April 26, 2016

How To Speak So Your Callers Will Hear Your On Hold Message

The way you speak can have a dramatic impact on the way that you are heard. The pitch, pace or volume of your voice can influence […]
April 26, 2016

On Hold Marketing: The Top Four Challenges Facing National Brands

On Hold Marketing challenges can be overwhelming for national brands with multiple systems in multiple offices in multiple locations. How do you stay on top of […]
April 26, 2016

Hear Stan Rant About Generic On Hold Messages

Generic on hold messages are good enough … right? Stan Lee doesn’t think so. In fact, the legendary creator of Marvel Comics took time out of his busy […]
April 22, 2016
VoIP loop

How to Make VOIP phones, Asterisk, Elastix, FreePBX Music On Hold Loop

In the telecom environment, there’s no doubt that today’s greatest buzzword is “VOIP.” Every in-the-know business either has made or is considering making the jump to VOIP […]
April 22, 2016
bad-hold-music

Bad On Hold Music Hurts Callers’ Ears And Damages Your Brand

When Yahoo’s new CEO, Marissa Mayer, complained that her company’s on-hold music was “garbage,” she got results.  Yahoo’s callers now hear a specially recorded ditty from […]