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On Hold News

August 20, 2018
automated telephone systems

Automated Telephone Systems: Message on Hold to Voicemail Greetings

If you’ve been in the business world for more than a decade, you’ve likely experienced the evolution of automated telephone systems from simplistic message on hold […]
June 28, 2018
Man frustrated from being put on hold

Has Your Message On Hold Provider Put You On Hold?

Have you heard from your message on hold provider lately? If not, chances are they’ve put YOU on hold and have forgotten that you’re there. And […]
June 27, 2018
Seven Keys to An Effective Message On Hold Script

Seven Keys to An Effective Message On Hold Script

If your messages on hold need a breath of fresh air, read on to learn how these seven keys to an effective message on hold script […]
November 7, 2017
holiday greetings for business

Five Tips To Make Your Holiday Greetings for Business Merry and Bright

If you’re ramping up your marketing for the holidays, check out these five tips to make your holiday greetings for business merry and bright! Black Friday. […]
October 28, 2017
holiday greetings for business

Holiday Greetings for Business Add Just the Right Flavor

Synopsis: If you’re planning your holiday marketing, make sure your holiday greetings for business add just the right flavor to your marketing mix. I almost went […]
October 3, 2017
on hold customer service

On Hold Customer Service Audits Fine-Tune Your Messages

It’s always a good time to perform an on hold customer service audit to make sure your company is delivering the best possible service and to […]
June 26, 2017
Make a good first impression

Make Your First Impression Count with a Positive On Hold Message

The first day of school. A first date. A job interview. We get lots of chances to make first impressions. Those first impressions often are lasting […]
June 23, 2017
on hold marketing campaigns

How NFL Replacement Referees Are Like On Hold Marketing Campaigns

What do NFL replacement referees have to do with on hold marketing campaigns? Read on to find out! The NFL season has opened with replacement refs. […]
June 22, 2017
Beach Scene

On Hold Marketing Doesn’t Take a Vacation

Summer’s in full swing. The days are getting longer. Our attentions are turning to warm sandy beaches or cool mountain campgrounds. It can be tempting at […]
June 2, 2017
on hold messages for small business

How On Hold Messages for Small Business Can Reap Big Dividends

Does you small business need a boost? On hold messages for small business can deliver big dividends. Read on to find out how! It’s Small Business […]
May 30, 2017
24 hour phone support

On Hold Messages Enhance Great Customer Service

Not many business people would argue with this statement from The Guardian: “Customers are the most important asset to your business and looking after them is […]
May 3, 2017
Women running a marathon

On Hold Marketing is a Marathon, not a Sprint

A successful on hold marketing campaign is a long-term commitment, much like running a marathon.Here’s why. I recently completed a marathon. But race day was only […]
April 24, 2017
Overly busy receptionist

On-Hold Messaging and Training Resolves the ‘Receptionist’s Dilemma’

It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]
April 18, 2017
Man breaking "FEAR" with a sledge hammer

Don’t Let Fear Hold You Back from On Hold Messaging

In the past year alone, I have observed numerous companies that opted to stick with the “status quo” concerning their on hold messaging instead of looking […]
April 18, 2017
Top down view of a corporate work space

Three On Hold Messaging Strategies That Keeps Customers Happy

Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]
April 12, 2017
Person looking over notes and graphs

On Hold Marketing Lessons from Startups

Chicago’s business community is experiencing a confluence of large, well-established corporations and small tech startups. So it has become a great microcosm for studying things like […]
April 10, 2017
Man holding an umbrella during the apocalypse

Make Messages on Hold Part of Your Disaster Preparedness Plan

Hurricanes, tornadoes, floods, avalanches, wildfires, and mudslides. It seems that no area is safe from disaster. And since you don’t always know when or where disaster […]
April 10, 2017
Five star review

Add Reviews into the Mix of Your On-Hold Messages

From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
April 3, 2017
strategic on hold messaging

How Strategic On Hold Messaging Fits in Today’s Modern Marketing Mix

When you go to the gym, you don’t just work on building your biceps. Well, maybe you do, but it’s not the best strategy to achieve […]
April 3, 2017
Handshake

Add a Personal Touch to Your Messages on Hold

Let’s face it, for small businesses, it’s all about the customer. And when it comes to the customer, adding a personal touch to everything from a […]
March 31, 2017
music for business

Legal Background Music for Business Helps You Avoid Musical Mayhem

Is your background music for business legal? If not, it could cost you big bucks. Find out why here… As a business owner, you have invested […]
March 22, 2017
Person pressing "Start" button

On Hold Marketing : How to Get Started and Plot a Successful Course

Sometimes taking on a new thing – like on hold marketing – can be intimidating. The uncertainty of charting new waters can lead to procrastination. And […]
March 22, 2017
Flowers

On Hold Marketing Tips: Spruce Up Your Company’s Image for Spring

Ahh. Spring is in the air! The temperatures are getting warmer. The leaves are turning green again. And people everywhere are taking stock of the things […]
March 15, 2017
Invisible person working on computer

Is Your On Hold Messaging Campaign Invisible?

Unless you pick up the phone and call your company, how do you really know what’s being played for your customers while they are on hold? […]
March 15, 2017
audio branding

How To Build Stronger Customer Connections with Audio Branding

What comes to mind when you think of your corporate brand? Your logo, tagline and corporate colors? While each of these are critical to your brand, […]
February 22, 2017
Person browsing vinyl records

Music for Business: The Three R’s of Choosing Music for Your Brand

When choosing music for business to complement your brand you should be as intentional as you are when choosing colors for your corporate logo. Whether the […]
February 8, 2017
on hold marketing works

On Hold Marketing Works to Help Companies Unify Their Message

On hold marketing works best when companies keep their corporate, regional and local branding messages unified and cohesive. Read how below! When it comes to delivering […]
February 8, 2017
Long line of people

On Hold Messages Ease the Pain of Waiting

No one likes to wait. Sure, most folks can be patient, and sometimes even pleasant, while they have to wait. But I don’t know of anyone […]
January 30, 2017
Mardi Gras

On Hold Company Celebrates Culture

It’s Mardi Gras season here in Louisiana, and the party’s in full swing. From now until late February, there will be more parades, balls and parties […]
January 23, 2017
customer wait time

On Hold Messages Add Value to Customer Wait Time

Are your on hold messages adding value to customer wait time? If you’re not sure, read on! What would happen if customers charged for the time […]
January 23, 2017
Angry face icon

Don’t Let Bad Phone Service Hurt Your Online Reputation

Long before they pick up the phone to call, many of your prospective customers have already researched your business and formed an opinion. Ideally, they’re finding […]
January 9, 2017
Man reaching for the top of a chart

On Hold Marketing Helps Extends Your Reach

Whether the goal is dunking a basketball or growing a business, we all could use a little extra reach sometimes. Maybe you are trying to reach […]
January 9, 2017
Airplane wing

Strategic On Hold Messages Can Help You Fly Above Client Complaints

In this real-life example, we see how important communicate is when it comes to averting a public relations catastrophe. Then we’ll show you how to use […]
January 3, 2017
on hold messages for business

Change Your On Hold Messages for Business on Clean Off Desk Day

You know all of those piles of paper, used coffee cups and scattered paperclips on your desk? Well, it’s time to bring order to the chaos […]
January 3, 2017
on hold marketing case study

An On Hold Marketing Case Study: Client Calls Us ‘On Hold Rockstars’

If you are curious as to how we work at On Hold Company, here’s an on hold marketing case study that shines a spotlight on how […]
December 28, 2016
Map with A to B

Your Message On Hold Can Help Map Your Company’s Road To Success

No doubt, the internet and world wide web have revolutionized modern-day marketing practices. However, one constant in this sea of change is how you communicate with […]
December 28, 2016
Man shouting through news paper

Extra! Extra! Read all about it… On Hold Company expanding “Insanely Great Service”

Communication is key to building strong relationships. On Hold Company is committed to helping you communicate with your customers through on-hold marketing. But we want to […]
December 21, 2016
audio marketing solutions

On Hold Company Delivers Call Center Audio Marketing Solutions

With more than 15,000 clients in hundreds of different kinds of businesses, On Hold Company keeps a watch on business trends, including call center audio marketing […]
December 12, 2016
Chik-fil-a leadercast

Chick-Fil-A Leadercast Teaches Valuable Leadership Lessons

Life and leadership are about the choices we make. That was the theme of the 2012 Chick-fil-A Leadercast that the On Hold company team attended earlier […]
December 7, 2016
Man delegating responsibility

On Hold Messaging: Know When It’s Time to Delegate

As an accounts representative, I speak to hundreds of companies a month, just like yours, all at various stages of implementing on hold messaging. Some larger […]
December 7, 2016
Graph showing increase

How to Develop a Value Proposition for Your Company

You might be ready to tell prospective clients what you do with your one-minute elevator speech. You may even have your unique selling proposition down so […]
November 28, 2016
Business owner or business leader

Does Your On Hold Marketing Position You as a Business Owner or Industry Leader?

Business owner. Industry leader. Both sound great. Both are admirable goals. But while many might think those terms are synonymous, they are not. Even more important […]
November 28, 2016
on hold wait time

On Hold Wait Time Can Cost You Clients and Goodwill

On Hold wait time can reveal a lot about a company’s efficiency and ability to meet a client’s needs. In fact, the clock has always been […]
November 16, 2016
custom on hold messages

Custom On Hold Messages: How To Transform the Right Script into Art

When it comes to crafting custom on hold messages for your business, you need to know the finer details that will transform your message into a […]
November 16, 2016
Abstract line art

Enchanted on-hold marketing produces loyal customers

On hold marketing’s primary role is to keep your customer on the line until someone in your company can speak to him or her. But wouldn’t […]
November 9, 2016
Rotisserie chicken

With On-Hold Messaging, Never “Set It and Forget It”: Change Your Message and Change Your Results

At On Hold Company, we take pride in offering a full menu of on-hold marketing solutions including on hold messaging. We have a winning recipe that […]
November 9, 2016
Close up of a speaker

Make a Sound Decision about Your On-Hold Audio Brand

Is your on hold audio brand memorable? Remember Nokia, the Scandinavian cell phone maker that’s trying to stage a comeback with the new Windows phone? Even […]
October 31, 2016
Table full of spaces

Spice Up Your On Hold Messaging with Variety

Routines can be a good thing. They bring order and predictability to a workout, a diet or even cleaning house. Routines are comfortable because we don’t […]
October 24, 2016
on hold marketing program

Keep Your On Hold Marketing Program Running Well by Staying Proactive

Maintaining your on hold marketing program is a lot like doing maintenance on your car. When it comes to your car, there’s a few proactive steps […]
October 24, 2016
Image of Big Ben

Just Any On Hold Messaging Won’t Do

Few countries enjoy a reputation of producing popular comedy television shows than that of Great Britain. The producers, writers and actors of these shows have learned […]
October 17, 2016
message on hold strategy

Checkmate: Multiplying the Power of Message On Hold Strategy

To truly multiply the power of message on hold strategy, you must master the moves of the Queen. Let me explain. A message on hold marketing […]
October 17, 2016
Chess board and pieces

Get on the Board: Delivering Time-Sensitive On Hold Messages

This is part of a series on crafting a winning on-hold strategy with on hold messages. I vividly remember purchasing my first chess set. I had […]
October 12, 2016
on hold messaging strategy

Creative On Hold Message Strategy Separates You From The Pack

This is part of a series on crafting a winning on hold message strategy.  At On Hold Company, we believe a creative on hold message strategy […]
October 12, 2016
Bishop chess piece

Keep On Hold Messages Fresh with New Content

At On Hold Company, we know delivering fresh on hold messages is key to marketing success. This is part of a series on crafting a winning on-hold […]
October 5, 2016
Rook chess piece

Is Your On Hold Message in Line with Your Brand?

This post about On Hold Message is part of a series on crafting a winning on-hold marketing strategy. In the game of chess, the Rook can be […]
October 5, 2016
on hold

Your First Move to Winning On Hold: A Consistent Message

This is part of a series on crafting a winning on-hold marketing strategy. We believe a thoroughly strategic on hold marketing campaign will include a combination […]
September 28, 2016
King chess piece

On Hold Marketing Takes a Winning Strategy

In a lot ways, on hold marketing strategy is a lot like the game of chess. Of course, that’s an analogy I enjoy making because a […]
June 29, 2016
Cop car light

Why Your On Hold Music or Music for Business Might Not Be Legal

Thousands of business owners are breaking the law every day by using unlicensed music for their music on hold or music for business. Most of these […]
May 27, 2016
Three dart in the bulls eye

Incorporate Message On Hold Campaigns in Your Marketing to Help You Hit the Mark

In today’s fast-paced business culture, your switch has to be “on” 24/7.  If you are off your game for any reason, it could mean a missed […]
April 26, 2016
on hold marketing

On Hold Marketing Services: The Top Four Challenges Facing Brands

On Hold Marketing services challenges can be overwhelming for national brands with multiple systems in multiple offices in multiple locations. How do you stay on top […]
April 26, 2016
generic on hold message

Hear Stan Rant About Generic On Hold Messages

A generic on hold message is good enough … right? Well, Stan Lee doesn’t think so. In fact, Stan Lee, the legendary creator of Marvel Comics took time […]
April 26, 2016
Woman in shock

Top 4 On Hold Service Failures

In my role as Vice President of Sales and Marketing for On Hold Company, I hear story after story of on hold service failures in our […]
April 26, 2016
Space shuttle blasting off

On Hold Messages Keep Callers From Feeling Lost in Space

When Stanley Kubrick created “2001: A Space Odyssey” back in 1968, I wonder if he imagined that it would become a metaphor for customer service and […]
April 25, 2016
Baseball

Music On Hold IS the Message for Free Agent Jose Reyes

A company’s music on hold and on hold message can do so much more than occupy a caller’s time. Sometimes, they turn into a great story. […]
April 25, 2016
Headphone and music note

Your Choice of On Hold Music Matters

Music helps shape the fabric of our lives. Most of your favorite memories from high school or college likely include a favorite song. That music still […]
April 25, 2016
On Hold Messaging

On Hold Messaging Services Increase Value for Businesses

Have you ever wondered just how much value your on hold messaging services provides your business on a daily basis? We have. That’s why we were […]
April 25, 2016
Person rock climbing

On Hold Marketing Increases Customer Retention

When Frankie Valli and the Four Seasons sang “Let’s hang on to what we got”, they could have been teaching us a great lesson in customer retention.  […]
April 25, 2016
Person climbing to success

Successful Companies Know How to Benefit from a Message On Hold Campaign

Take a look in your local business pages and you’re bound to find several successful companies. Ask any of these companies what communicating directly to their […]
April 22, 2016
VOIP Music on Hold

The Anatomy of a VOIP Music on Hold Workaround

In the telecom environment, there’s no doubt that today’s greatest buzzword is ‘voice-over-internet-protocol (VOIP).’ Every in-the-know business has either made or considered making the jump to VOIP […]
April 22, 2016
on hold music for business

Bad On Hold Music for Business Hurts Callers’ Ears And Damages Your Brand

It’s true: bad on hold music for business hurts callers’ ears and can damage your brand. Here’s why… When Yahoo’s new CEO, Marissa Mayer, complained that […]
March 4, 2016
Map from A - B

Set a Course for Success with On Hold Marketing

Marketing can be tough for any business to navigate. The Internet and social media have dramatically changed the marketing landscape. Audiences are more fragmented now, and […]
September 8, 2013
Cup of coffee

On Hold Company Clients “Drink Coffee and Do Good”

“Just hand over the coffee and no one gets hurt!” That little saying… says it all. Business people love their coffee. There’s no question about that. That’s […]
March 6, 2013
Pile of money

A Great On-Hold Message is like Money in the Bank

At On Hold Company, we see words as currency. They buy us connections to the people in our lives. For some of us, the exchange rate […]
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