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On Hold News

August 20, 2018
automated telephone systems

Automated Telephone Systems: Message on Hold to Voicemail Greetings

If you’ve been in the business world for more than a decade, you’ve likely experienced the evolution of automated telephone systems from simplistic message on hold […]
June 28, 2018
Man frustrated from being put on hold

Has Your Message On Hold Provider Put You On Hold?

Have you heard from your message on hold provider lately? If not, chances are they’ve put YOU on hold and have forgotten that you’re there. And […]
June 27, 2018
Seven Keys to An Effective Message On Hold Script

Seven Keys to An Effective Message On Hold Script

If your messages on hold need a breath of fresh air, read on to learn how these seven keys to an effective message on hold script […]
November 7, 2017
holiday greetings for business

Five Tips To Make Your Holiday Greetings for Business Merry and Bright

If you’re ramping up your marketing for the holidays, check out these five tips to make your holiday greetings for business merry and bright! Black Friday. […]
October 28, 2017
holiday greetings for business

Holiday Greetings for Business Add Just the Right Flavor

Synopsis: If you’re planning your holiday marketing, make sure your holiday greetings for business add just the right flavor to your marketing mix. I almost went […]
October 3, 2017
on hold customer service

On Hold Customer Service Audits Fine-Tune Your Messages

It’s always a good time to perform an on hold customer service audit to make sure your company is delivering the best possible service and to […]
June 26, 2017
Make a good first impression

Make Your First Impression Count with a Positive On Hold Message

The first day of school. A first date. A job interview. We get lots of chances to make first impressions. Those first impressions often are lasting […]
June 23, 2017
on hold marketing campaigns

How NFL Replacement Referees Are Like On Hold Marketing Campaigns

What do NFL replacement referees have to do with on hold marketing campaigns? Read on to find out! The NFL season has opened with replacement refs. […]
June 22, 2017
Beach Scene

On Hold Marketing Doesn’t Take a Vacation

Summer’s in full swing. The days are getting longer. Our attentions are turning to warm sandy beaches or cool mountain campgrounds. It can be tempting at […]
June 2, 2017
on hold messages for small business

How On Hold Messages for Small Business Can Reap Big Dividends

Does you small business need a boost? On hold messages for small business can deliver big dividends. Read on to find out how! It’s Small Business […]
May 30, 2017
24 hour phone support

On Hold Messages Enhance Great Customer Service

Not many business people would argue with this statement from The Guardian: “Customers are the most important asset to your business and looking after them is […]
May 3, 2017
Women running a marathon

On Hold Marketing is a Marathon, not a Sprint

A successful on hold marketing campaign is a long-term commitment, much like running a marathon.Here’s why. I recently completed a marathon. But race day was only […]
April 24, 2017
Overly busy receptionist

On-Hold Messaging and Training Resolves the ‘Receptionist’s Dilemma’

It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]
April 18, 2017
Man breaking "FEAR" with a sledge hammer

Don’t Let Fear Hold You Back from On Hold Messaging

In the past year alone, I have observed numerous companies that opted to stick with the “status quo” concerning their on hold messaging instead of looking […]
April 18, 2017
Top down view of a corporate work space

Three On Hold Messaging Strategies That Keeps Customers Happy

Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]
April 12, 2017
Person looking over notes and graphs

On Hold Marketing Lessons from Startups

Chicago’s business community is experiencing a confluence of large, well-established corporations and small tech startups. So it has become a great microcosm for studying things like […]
April 10, 2017
Man holding an umbrella during the apocalypse

Make Messages on Hold Part of Your Disaster Preparedness Plan

Hurricanes, tornadoes, floods, avalanches, wildfires, and mudslides. It seems that no area is safe from disaster. And since you don’t always know when or where disaster […]
April 10, 2017
Five star review

Add Reviews into the Mix of Your On-Hold Messages

From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
April 3, 2017
strategic on hold messaging

How Strategic On Hold Messaging Fits in Today’s Modern Marketing Mix

When you go to the gym, you don’t just work on building your biceps. Well, maybe you do, but it’s not the best strategy to achieve […]
April 3, 2017
Handshake

Add a Personal Touch to Your Messages on Hold

Let’s face it, for small businesses, it’s all about the customer. And when it comes to the customer, adding a personal touch to everything from a […]
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