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On Hold News

August 20, 2018
automated telephone systems

Automated Telephone Systems: Message on Hold to Voicemail Greetings

If you’ve been in the business world for more than a decade, you’ve likely experienced the evolution of automated telephone systems from simplistic message on hold […]
June 28, 2018
Man frustrated from being put on hold

Has Your Message On Hold Provider Put You On Hold?

Have you heard from your message on hold provider lately? If not, chances are they’ve put YOU on hold and have forgotten that you’re there. And […]
June 27, 2018
Seven Keys to An Effective Message On Hold Script

Seven Keys to An Effective Message On Hold Script

If your messages on hold need a breath of fresh air, read on to learn how these seven keys to an effective message on hold script […]
November 7, 2017
Happy Holidays banner

Five Tips To Make Your Holiday On Hold Marketing Merry and Bright

Black Friday. Cyber Monday. Sale, Sale, Sale! Spectacular! Super-Colossal Deals! The hype can be deafening this time of year. Businesses are clamoring for attention everywhere you […]
October 28, 2017
Pecan Pies

Holiday On Hold Marketing Messages Add Just the Right Flavor

I almost went into shock the other day when I realized just how close we are to the end of the year. I don’t know about […]
October 3, 2017
Gears

Perform a Customer Service Audit and Fine-Tune Your On Hold Messages

It’s always a good time to perform a customer service audit to make sure your company is delivering the best possible service and to find ways […]
June 26, 2017
Make a good first impression

Make Your First Impression Count with a Positive On Hold Message

The first day of school. A first date. A job interview. We get lots of chances to make first impressions. Those first impressions often are lasting […]
June 23, 2017
Referee

How NFL Replacement Referees Are Like Your On Hold Marketing

The NFL season has opened with replacement refs. Now, football is a complex and fast-paced game, and even the most experienced referees have been known to […]
June 22, 2017
Beach Scene

On Hold Marketing Doesn’t Take a Vacation

Summer’s in full swing. The days are getting longer. Our attentions are turning to warm sandy beaches or cool mountain campgrounds. It can be tempting at […]
June 2, 2017
Fireworks

How On Hold Messages Benefit Small Businesses

It’s Small Business Week and On Hold Company celebrates with the small businesses around the country that make their own unique marks on their cities, their […]
May 30, 2017
24 hour phone support

On Hold Messages Enhance Great Customer Service

Not many business people would argue with this statement from The Guardian: “Customers are the most important asset to your business and looking after them is […]
May 3, 2017
Women running a marathon

On Hold Marketing is a Marathon, not a Sprint

A successful on hold marketing campaign is a long-term commitment, much like running a marathon.Here’s why. I recently completed a marathon. But race day was only […]
April 24, 2017
Overly busy receptionist

On-Hold Messaging and Training Resolves the ‘Receptionist’s Dilemma’

It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]
April 18, 2017
Man breaking "FEAR" with a sledge hammer

Don’t Let Fear Hold You Back from On Hold Messaging

In the past year alone, I have observed numerous companies that opted to stick with the “status quo” concerning their on hold messaging instead of looking […]
April 18, 2017
Top down view of a corporate work space

Three On Hold Messaging Strategies That Keeps Customers Happy

Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]
April 12, 2017
Person looking over notes and graphs

On Hold Marketing Lessons from Startups

Chicago’s business community is experiencing a confluence of large, well-established corporations and small tech startups. So it has become a great microcosm for studying things like […]
April 10, 2017
Man holding an umbrella during the apocalypse

Make Messages on Hold Part of Your Disaster Preparedness Plan

Hurricanes, tornadoes, floods, avalanches, wildfires, and mudslides. It seems that no area is safe from disaster. And since you don’t always know when or where disaster […]
April 10, 2017
Five star review

Add Reviews into the Mix of Your On-Hold Messages

From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
April 3, 2017
Man & Woman working out in a gym

Can Your On Hold Messaging Program Compete with Modern Marketing?

When you go to the gym, you don’t just work on building your biceps. Well, maybe you do, but it’s not the best strategy to achieve […]
April 3, 2017
Handshake

Add a Personal Touch to Your Messages on Hold

Let’s face it, for small businesses, it’s all about the customer. And when it comes to the customer, adding a personal touch to everything from a […]
March 31, 2017
Pile of instruments

Avoid Musical Mayhem with the Right Music for Business

As a business owner, you have invested a lot in your business. And we’re not just talking about financial investments, either. You have invested your time, […]
March 22, 2017
Person pressing "Start" button

On Hold Marketing : How to Get Started and Plot a Successful Course

Sometimes taking on a new thing – like on hold marketing – can be intimidating. The uncertainty of charting new waters can lead to procrastination. And […]
March 22, 2017
Flowers

On Hold Marketing Tips: Spruce Up Your Company’s Image for Spring

Ahh. Spring is in the air! The temperatures are getting warmer. The leaves are turning green again. And people everywhere are taking stock of the things […]
March 15, 2017
Invisible person working on computer

Is Your On Hold Messaging Campaign Invisible?

Unless you pick up the phone and call your company, how do you really know what’s being played for your customers while they are on hold? […]
March 15, 2017
Sound waves

How To Build Stronger Customer Connections with Audio Branding

What comes to mind when you think of your corporate brand? Your logo, tagline and corporate colors? While each of these are critical to your brand, […]
February 22, 2017
Person browsing vinyl records

Music for Business: The Three R’s of Choosing Music for Your Brand

When choosing music for business to complement your brand you should be as intentional as you are when choosing colors for your corporate logo. Whether the […]
February 8, 2017
Puzzle pieces

On Hold Marketing Helps Companies Unify Their Message

When it comes to delivering on hold marketing messages, large corporations are a lot like the country. Within a large corporation, certain mandates and directives flow […]
February 8, 2017
Long line of people

On Hold Messages Ease the Pain of Waiting

No one likes to wait. Sure, most folks can be patient, and sometimes even pleasant, while they have to wait. But I don’t know of anyone […]
January 30, 2017
Mardi Gras

On Hold Company Celebrates Culture

It’s Mardi Gras season here in Louisiana, and the party’s in full swing. From now until late February, there will be more parades, balls and parties […]
January 23, 2017
Add Value Knob

On Hold Messages Add Value to Customer Wait Time

What would happen if customers charged for the time they wait listening to on hold messages? This question posed by Christopher Meyer in the Harvard Business […]
January 23, 2017
Angry face icon

Don’t Let Bad Phone Service Hurt Your Online Reputation

Long before they pick up the phone to call, many of your prospective customers have already researched your business and formed an opinion. Ideally, they’re finding […]
January 9, 2017
Man reaching for the top of a chart

On Hold Marketing Helps Extends Your Reach

Whether the goal is dunking a basketball or growing a business, we all could use a little extra reach sometimes. Maybe you are trying to reach […]
January 9, 2017
Airplane wing

Strategic On Hold Messages Can Help You Fly Above Client Complaints

For a long time, the airlines have gotten a bad rap when it comes to customer service. And let’s face it, some of it is well-deserved. […]
January 3, 2017
Really dirty desks

Change Your On Hold Message on Clean Off Your Desk Day

You know all of those piles of paper, used coffee cups and scattered paperclips on your desk? Well, it’s time to bring order to the chaos […]
January 3, 2017
Man playing a guitar

An On Hold Company Client Calls Us On Hold Rockstars

Ask any musician about the secret to “overnight success” and he will tell you that it comes only after years of practice and dedication to his […]
December 28, 2016
Map with A to B

Your Message On Hold Can Help Map Your Company’s Road To Success

No doubt, the internet and world wide web have revolutionized modern-day marketing practices. However, one constant in this sea of change is how you communicate with […]
December 28, 2016
Man shouting through news paper

Extra! Extra! Read all about it… On Hold Company expanding “Insanely Great Service”

Communication is key to building strong relationships. On Hold Company is committed to helping you communicate with your customers through on-hold marketing. But we want to […]
December 21, 2016
Man talking on cell phone while walking

On Hold Company delivers Call Center Audio Marketing Solution

With more than 15,000 clients in hundreds of different kinds of businesses, On Hold Company keeps a watch on business trends. And more than ever, businesses […]
December 12, 2016
Lineup of people with one standing out

On Hold Company Embraces Leadership as a Choice

Life and leadership are about the choices we make. That was the theme of the 2012 Chick-fil-A Leadercast that the On Hold company team attended earlier […]
December 7, 2016
Man delegating responsibility

On Hold Messaging: Know When It’s Time to Delegate

As an accounts representative, I speak to hundreds of companies a month, just like yours, all at various stages of implementing on hold messaging. Some larger […]
December 7, 2016
Graph showing increase

Let Your Value Statement Elevate You and Your On Hold Marketing

You are open for business. The building is immaculate: The shrubs are trimmed; the floors are waxed; every office is in perfect order. And look at […]
November 28, 2016
Business owner or business leader

Does Your On Hold Marketing Position You as a Business Owner or Industry Leader?

Business owner. Industry leader. Both sound great. Both are admirable goals. But while many might think those terms are synonymous, they are not. Even more important […]
November 28, 2016
Woman waiting "on hold"

On Hold Wait Time Can Cost You Clients and Goodwill

On Hold wait time can reveal a lot about a company’s efficiency and ability to meet a client’s needs. In fact, the clock has always been […]
November 16, 2016
Colorful containers

On Hold Messaging: How To Transform the Right Script into Art

When it comes to crafting custom on hold messaging for your business, you need to know the finer details that will transform your message into a […]
November 16, 2016
Abstract line art

Enchanted on-hold marketing produces loyal customers

On hold marketing’s primary role is to keep your customer on the line until someone in your company can speak to him or her. But wouldn’t […]
November 9, 2016
Rotisserie chicken

With On-Hold Messaging, Never “Set It and Forget It”: Change Your Message and Change Your Results

At On Hold Company, we take pride in offering a full menu of on-hold marketing solutions including on hold messaging. We have a winning recipe that […]
November 9, 2016
Close up of a speaker

Make a Sound Decision about Your On-Hold Audio Brand

Is your on hold audio brand memorable? Remember Nokia, the Scandinavian cell phone maker that’s trying to stage a comeback with the new Windows phone? Even […]
October 31, 2016
Table full of spaces

Spice Up Your On Hold Messaging with Variety

Routines can be a good thing. They bring order and predictability to a workout, a diet or even cleaning house. Routines are comfortable because we don’t […]
October 24, 2016
Oil change

A Proactive Approach Keeps Your On Hold Marketing Running Smooth

Maintaining your on hold marketing is a lot like doing maintenance on your car. When it comes to your car, there’s a few proactive steps you […]
October 24, 2016
Image of Big Ben

Just Any On Hold Messaging Won’t Do

Few countries enjoy a reputation of producing popular comedy television shows than that of Great Britain. The producers, writers and actors of these shows have learned […]
October 17, 2016
Checkmate

Checkmate: Multiplying the Power of Message On Hold Strategy

To truly multiply the power of message on hold strategy, you must master the moves of the Queen. Let me explain. A message on hold marketing […]
October 17, 2016
Chess board and pieces

Get on the Board: Delivering Time-Sensitive On Hold Messages

This is part of a series on crafting a winning on-hold strategy with on hold messages. I vividly remember purchasing my first chess set. I had […]
October 12, 2016
Knight chess piece

Creative On Hold Messaging Separates You From The Pack

This is part of a series on crafting a winning on hold messaging strategy.  At On Hold Company, we believe a thoroughly strategic creative on hold […]
October 12, 2016
Bishop chess piece

Keep On Hold Messages Fresh with New Content

At On Hold Company, we know delivering fresh on hold messages is key to marketing success. This is part of a series on crafting a winning on-hold […]
October 5, 2016
Rook chess piece

Is Your On Hold Message in Line with Your Brand?

This post about On Hold Message is part of a series on crafting a winning on-hold marketing strategy. In the game of chess, the Rook can be […]
October 5, 2016
Pawn chess piece

Your First Move to Winning On Hold: A Consistent Message

This is part of a series on crafting a winning on- old marketing strategy. At On Hold Company, we believe a thoroughly strategic on-hold marketing campaign […]
September 28, 2016
King chess piece

On Hold Marketing Takes a Winning Strategy

In a lot ways, on hold marketing strategy is a lot like the game of chess. Of course, that’s an analogy I enjoy making because a […]
June 29, 2016
Cop car light

Why Your On Hold Music or Music for Business Might Not Be Legal

Thousands of business owners are breaking the law every day by using unlicensed music for their music on hold or music for business. Most of these […]
May 27, 2016
Three dart in the bulls eye

Incorporate Message On Hold Campaigns in Your Marketing to Help You Hit the Mark

In today’s fast-paced business culture, your switch has to be “on” 24/7.  If you are off your game for any reason, it could mean a missed […]
April 26, 2016
Man next to rhino

On Hold Marketing: The Top Four Challenges Facing National Brands

On Hold Marketing challenges can be overwhelming for national brands with multiple systems in multiple offices in multiple locations. How do you stay on top of […]
April 26, 2016
Stan Lee

Hear Stan Rant About Generic On Hold Messages

Generic on hold messages are good enough … right? Stan Lee doesn’t think so. In fact, the legendary creator of Marvel Comics took time out of his busy […]
April 26, 2016
Woman in shock

Top 4 On Hold Service Failures

In my role as Vice President of Sales and Marketing for On Hold Company, I hear story after story of on hold service failures in our […]
April 26, 2016
Space shuttle blasting off

On Hold Messages Keep Callers From Feeling Lost in Space

When Stanley Kubrick created “2001: A Space Odyssey” back in 1968, I wonder if he imagined that it would become a metaphor for customer service and […]
April 25, 2016
Baseball

Music On Hold IS the Message for Free Agent Jose Reyes

A company’s music on hold and on hold message can do so much more than occupy a caller’s time. Sometimes, they turn into a great story. […]
April 25, 2016
Headphone and music note

Your Choice of On Hold Music Matters

Music helps shape the fabric of our lives. Most of your favorite memories from high school or college likely include a favorite song. That music still […]
April 25, 2016
On Hold Messaging

Businesses Find Real Value in On Hold Messaging

Have you ever wondered just how much value your on hold messaging provides your business on a daily basis? We have. That’s why we were happy […]
April 25, 2016
Person rock climbing

On Hold Marketing Increases Customer Retention

When Frankie Valli and the Four Seasons sang “Let’s hang on to what we got”, they could have been teaching us a great lesson in customer retention.  […]
April 25, 2016
Person climbing to success

Successful Companies Know How to Benefit from a Message On Hold Campaign

Take a look in your local business pages and you’re bound to find several successful companies. Ask any of these companies what communicating directly to their […]
April 22, 2016
Conference meeting with infinity symbol on table

How to Make VOIP phones, Asterisk, Elastix, FreePBX Music On Hold Loop

In the telecom environment, there’s no doubt that today’s greatest buzzword is “VOIP.” Every in-the-know business either has made or is considering making the jump to VOIP […]
April 22, 2016
Woman holding loud phone away from her

Bad On Hold Music Hurts Callers’ Ears And Damages Your Brand

When Yahoo’s new CEO, Marissa Mayer, complained that her company’s on-hold music was “garbage,” she got results.  Yahoo’s callers now hear a specially recorded ditty from […]
March 4, 2016
Map from A - B

Set a Course for Success with On Hold Marketing

Marketing can be tough for any business to navigate. The Internet and social media have dramatically changed the marketing landscape. Audiences are more fragmented now, and […]
September 8, 2013
Cup of coffee

On Hold Company Clients “Drink Coffee and Do Good”

“Just hand over the coffee and no one gets hurt!” That little saying… says it all. Business people love their coffee. There’s no question about that. That’s […]
March 6, 2013
Pile of money

A Great On-Hold Message is like Money in the Bank

At On Hold Company, we see words as currency. They buy us connections to the people in our lives. For some of us, the exchange rate […]
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