fbpx

On Hold News

June 26, 2019
Bad IVR, Frustrated Caller

Customize Your IVR Experience and Eliminate Caller Frustration

When you purchased your new voice over internet protocol (VOIP) telephone system, a technician likely plugged the system into your internet connection, set a few standard […]
June 20, 2019
IVR efficiency

Streamline Your Caller Experience with IVR

If you don’t streamline your caller experience with IVR, your team members are likely serving as proxy receptionists by: • Answering every phone call • Fielding […]
April 29, 2019
On Hold Company IVR Professional Greeting

Optimize Your IVR Call Flow and Stop Losing Customers

If you’re hearing complaints in your business about misrouted calls and unnecessary ‘bouncing’ calls between departments, you may be leaving customers in the dark and money […]
November 7, 2018
Woman on cell phone

Three Tips for Engaging Holiday Professional Voicemail Greetings

The holiday season is supposed to be the most wonderful time of the year. But if you don’t have holiday professional voicemail greetings designed to keep […]
October 17, 2018
Seven Keys to Effective Departmental Professional Voicemail Greetings

Seven Keys to Effective Departmental Professional Voicemail Greetings

All professional voicemail greetings aren’t created equal. Depending on the size and complexity of your business, you may need different types of greetings to serve your […]
August 27, 2018
Woman excited on cell phone

Professional Voicemail Greetings: 7 Way to Make Callers Feel Like a Person, Not a Caller…

As the owner of a new home, I recently got a crash course in the good, the bad and the ugly of professional voicemail greetings. Having […]
August 22, 2018
Eleven professional voicemail greeting terms

Eleven Professional Voicemail Greeting Terms You Need to Know

The rise in popularity of professional voicemail greetings brings with it a new set of terms and phrases. To help you navigate through this sea of […]
August 20, 2018
automated telephone systems

Automated Telephone Systems: Message on Hold to Voicemail Greetings

If you’ve been in the business world for more than a decade, you’ve likely experienced the evolution of automated telephone systems from simplistic message on hold […]
July 17, 2018
Top 5 Professional Voicemail Greetings

The Top Five Professional Voicemail Greetings for a Great Caller Experience

If you’ve ever wondered whether or not you’re using the best professional voicemail greetings for your business, wonder no more. We recently sat down with Jerri […]
May 24, 2018
Microphone and mixing board

Seven Ways Custom Audio Branding Can Turn Your VOIP System into a 24/7 Brand Ambassador

A custom audio brand is as important to your customer’s ear as your visual identity is to their eye. From the choice of music and voice […]
May 15, 2018
Myths vs Facts

Interactive Voice Response: Five Myths Debunked

In a scene from the hit British sitcom show ‘Miranda’ the main character (Miranda Hart) experiences a frustrating exchange with an interactive voice response gone awry. […]
March 21, 2018
IVR - Interactive Voice Response

What is IVR and how it’s best implemented

IVR (Interactive Voice Response) technology allows callers to navigate through a series of pre-recorded menus using DTMF tones on your phone keypad or through voice recognition. […]
February 12, 2018
Man on the phone in front of computer

How To Tell Your Story Through a Professional Voicemail Greeting

In this digital age of posts, ‘grams and pins, you may be well aware of the story your business is telling online. But what you may […]
February 1, 2018
Woman on the phone in front of computer

Five Guidelines for Writing a Professional Voicemail Greeting

Recording a professional voicemail greeting for your business is not the same as recording a voicemail message for your smartphone. Your friends aren’t likely to care […]
December 4, 2017
Happy Holidays sign

3 Reasons Why You Need a New Professional Voicemail Greeting Before the Christmas Holidays

Have you planned how to handle the company calls while your office is closed for the upcoming Christmas and New Year’s holiday weekends? If not, be […]
Free Demo