On Hold News

May 24, 2018
Microphone and mixing board

Seven Ways Custom Audio Branding Can Turn Your VOIP System into a 24/7 Brand Ambassador

A custom audio brand is as important to your customer’s ear as your visual identity is to their eye. From the choice of music and voice […]
May 30, 2017
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On Hold Messages Enhance Great Customer Service

Not many business people would argue with this statement from The Guardian: “Customers are the most important asset to your business and looking after them is […]
April 10, 2017
Five star review

Add Reviews into the Mix of Your On-Hold Messages

From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
March 29, 2017
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Count the Real Costs When Considering VOIP Telephone Service

Small business owners face lots of challenges. Many of those challenges seem to center around staying on top of the latest technology and keeping costs in […]
January 30, 2017
People meeting around a table with "Customer Service" on it

Web Portals Have Not Replaced Customer Service and On Hold Marketing

The Internet has fundamentally changed the way many of us do business. With social media and online customer service portals, consumers expect 24/7 access to the […]
January 23, 2017
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Don’t Let Bad Phone Service Hurt Your Online Reputation

Long before they pick up the phone to call, many of your prospective customers have already researched your business and formed an opinion. Ideally, they’re finding […]
April 26, 2016
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Switching To VOIP? Stop!!!

If your company is considering a transition from traditional phone lines to voice over internet protocol (VOIP) and your CFO is already counting the savings … […]
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