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On Hold News
July 6, 2019
A custom audio brand is as important to your customer’s ear as your visual identity is to their eye. From the choice of music and voice […]
June 26, 2019
When you purchased your new voice over internet protocol (VOIP) telephone system, a technician likely plugged the system into your internet connection, set a few standard […]
June 20, 2019
If you don’t streamline your caller experience with IVR, your team members are likely serving as proxy receptionists by: • Answering every phone call • Fielding […]
April 29, 2019
If you’re hearing complaints in your business about misrouted calls and unnecessary ‘bouncing’ calls between departments, you may be leaving customers in the dark and money […]
November 7, 2018
The holiday season is supposed to be the most wonderful time of the year. But if you don’t have holiday professional voicemail greetings designed to keep […]
October 17, 2018
All professional voicemail greetings aren’t created equal. Depending on the size and complexity of your business, you may need different types of greetings to serve your […]
August 27, 2018
As the owner of a new home, I recently got a crash course in the good, the bad and the ugly of professional voicemail greetings. Having […]
June 28, 2018
Have you heard from your message on hold provider lately? If not, chances are they’ve put YOU on hold and have forgotten that you’re there. And […]
June 27, 2018
If your messages on hold need a breath of fresh air, read on to learn how these seven keys to an effective message on hold script […]
May 15, 2018
In a scene from the hit British sitcom show ‘Miranda’ the main character (Miranda Hart) experiences a frustrating exchange with an interactive voice response gone awry. […]
February 1, 2018
Recording a professional voicemail greeting for your business is not the same as recording a voicemail message for your smartphone. Your friends aren’t likely to care […]
December 4, 2017
Have you planned how to handle the company calls while your office is closed for the upcoming Christmas and New Year’s holiday weekends? If not, be […]
November 7, 2017
Black Friday. Cyber Monday. Sale, Sale, Sale! Spectacular! Super-Colossal Deals! The hype can be deafening this time of year. Businesses are clamoring for attention everywhere you […]
June 2, 2017
It’s Small Business Week and On Hold Company celebrates with the small businesses around the country that make their own unique marks on their cities, their […]
May 3, 2017
A successful on hold marketing campaign is a long-term commitment, much like running a marathon.Here’s why. I recently completed a marathon. But race day was only […]
April 24, 2017
It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]
April 18, 2017
Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]
April 10, 2017
From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
April 3, 2017
Let’s face it, for small businesses, it’s all about the customer. And when it comes to the customer, adding a personal touch to everything from a […]
March 22, 2017
Sometimes taking on a new thing – like on hold marketing – can be intimidating. The uncertainty of charting new waters can lead to procrastination. And […]
March 22, 2017
Ahh. Spring is in the air! The temperatures are getting warmer. The leaves are turning green again. And people everywhere are taking stock of the things […]
February 8, 2017
No one likes to wait. Sure, most folks can be patient, and sometimes even pleasant, while they have to wait. But I don’t know of anyone […]
January 23, 2017
Long before they pick up the phone to call, many of your prospective customers have already researched your business and formed an opinion. Ideally, they’re finding […]
January 9, 2017
For a long time, the airlines have gotten a bad rap when it comes to customer service. And let’s face it, some of it is well-deserved. […]
January 3, 2017
You know all of those piles of paper, used coffee cups and scattered paperclips on your desk? Well, it’s time to bring order to the chaos […]
December 28, 2016
No doubt, the internet and world wide web have revolutionized modern-day marketing practices. However, one constant in this sea of change is how you communicate with […]
December 7, 2016
As an accounts representative, I speak to hundreds of companies a month, just like yours, all at various stages of implementing on hold messaging. Some larger […]
November 28, 2016
On Hold wait time can reveal a lot about a company’s efficiency and ability to meet a client’s needs. In fact, the clock has always been […]
November 16, 2016
When it comes to crafting custom on hold messaging for your business, you need to know the finer details that will transform your message into a […]
November 9, 2016
At On Hold Company, we take pride in offering a full menu of on-hold marketing solutions including on hold messaging. We have a winning recipe that […]
October 31, 2016
A team from On Hold Company recently attended the 2012 Chick-fil-A Leadercast. Leadercast is a day-long leadership seminar that originates in Atlanta, Ga., but is simulcast […]
October 24, 2016
Maintaining your on hold marketing is a lot like doing maintenance on your car. When it comes to your car, there’s a few proactive steps you […]
October 17, 2016
To truly multiply the power of message on hold strategy, you must master the moves of the Queen. Let me explain. A message on hold marketing […]
October 17, 2016
This is part of a series on crafting a winning on-hold strategy with on hold messages. I vividly remember purchasing my first chess set. I had […]
October 12, 2016
This is part of a series on crafting a winning on hold messaging strategy. At On Hold Company, we believe a thoroughly strategic creative on hold […]
October 12, 2016
At On Hold Company, we know delivering fresh on hold messages is key to marketing success. This is part of a series on crafting a winning on-hold […]
October 5, 2016
This post about On Hold Message is part of a series on crafting a winning on-hold marketing strategy. In the game of chess, the Rook can be […]
October 5, 2016
This is part of a series on crafting a winning on- old marketing strategy. At On Hold Company, we believe a thoroughly strategic on-hold marketing campaign […]
September 28, 2016
In a lot ways, on hold marketing strategy is a lot like the game of chess. Of course, that’s an analogy I enjoy making because a […]
August 26, 2016
The way you speak can have a dramatic impact on the way that you are heard. The pitch, pace or volume of your voice can influence […]
June 29, 2016
Thousands of business owners are breaking the law every day by using unlicensed music for their music on hold or music for business. Most of these […]
April 25, 2016
Have you ever wondered just how much value your on hold messaging provides your business on a daily basis? We have. That’s why we were happy […]
April 22, 2016
In the telecom environment, there’s no doubt that today’s greatest buzzword is “VOIP.” Every in-the-know business either has made or is considering making the jump to VOIP […]
April 20, 2016
Businesses are sold VOIP technology based on cost savings and ROI without being told the entire truth about the quality and limitations of service. Often, our […]