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On Hold News
April 29, 2019
If you’re hearing complaints in your business about misrouted calls and unnecessary ‘bouncing’ calls between departments, you may be leaving customers in the dark and money […]
November 7, 2018
The holiday season is supposed to be the most wonderful time of the year. But if you don’t have a professional voicemail greeting campaign designed to […]
October 17, 2018
All professional voicemail greetings aren’t created equal. Depending on the size and complexity of your business, you may need different types of professional voicemail greetings to […]
August 27, 2018
As the owner of a new home, I recently got a crash course in the good, the bad and the ugly of professional voicemail greetings. Having […]
June 28, 2018
Have you heard from your message on hold provider lately? If not, chances are they’ve put YOU on hold and have forgotten that you’re there. And […]
June 27, 2018
Consider these message on hold statistics: 84% of callers are put on hold for 16 seconds or more* The average small business puts customers on hold […]
May 15, 2018
In a scene from the hit British sitcom show ‘Miranda’ the main character (Miranda Hart) experiences a frustrating exchange with an interactive voice response gone awry. […]
February 1, 2018
Recording a professional voicemail greeting for your business is not the same as recording a voicemail message for your smartphone. Your friends aren’t likely to care […]
December 4, 2017
Have you planned how to handle the company calls while your office is closed for the upcoming Christmas and New Year’s holiday weekends? If not, be […]
November 7, 2017
Black Friday. Cyber Monday. Sale, Sale, Sale! Spectacular! Super-Colossal Deals! The hype can be deafening this time of year. Businesses are clamoring for attention everywhere you […]
June 2, 2017
It’s Small Business Week and On Hold Company celebrates with the small businesses around the country that make their own unique marks on their cities, their […]
May 3, 2017
A successful on hold marketing campaign is a long-term commitment, much like running a marathon.Here’s why. I recently completed a marathon. But race day was only […]
April 24, 2017
It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]
April 18, 2017
Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]
April 10, 2017
From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
April 3, 2017
Let’s face it, for small businesses, it’s all about the customer. And when it comes to the customer, adding a personal touch to everything from a […]
March 22, 2017
Sometimes taking on a new thing – like on hold marketing – can be intimidating. The uncertainty of charting new waters can lead to procrastination. And […]
March 22, 2017
Ahh. Spring is in the air! The temperatures are getting warmer. The leaves are turning green again. And people everywhere are taking stock of the things […]
February 8, 2017
No one likes to wait. Sure, most folks can be patient, and sometimes even pleasant, while they have to wait. But I don’t know of anyone […]
January 23, 2017
Long before they pick up the phone to call, many of your prospective customers have already researched your business and formed an opinion. Ideally, they’re finding […]
January 9, 2017
For a long time, the airlines have gotten a bad rap when it comes to customer service. And let’s face it, some of it is well-deserved. […]
January 3, 2017
You know all of those piles of paper, used coffee cups and scattered paperclips on your desk? Well, it’s time to bring order to the chaos […]
December 28, 2016
No doubt, the internet and world wide web have revolutionized modern-day marketing practices. However, one constant in this sea of change is how you communicate with […]
December 7, 2016
As an accounts representative, I speak to hundreds of companies a month, just like yours, all at various stages of implementing on hold messaging. Some larger […]
November 28, 2016
On Hold wait time can reveal a lot about a company’s efficiency and ability to meet a client’s needs. In fact, the clock has always been […]
November 16, 2016
When it comes to crafting custom on hold messaging for your business, you need to know the finer details that will transform your message into a […]
November 9, 2016
At On Hold Company, we take pride in offering a full menu of on-hold marketing solutions including on hold messaging. We have a winning recipe that […]
October 31, 2016
A team from On Hold Company recently attended the 2012 Chick-fil-A Leadercast. Leadercast is a day-long leadership seminar that originates in Atlanta, Ga., but is simulcast […]
October 24, 2016
Maintaining your on hold marketing is a lot like doing maintenance on your car. When it comes to your car, there’s a few proactive steps you […]
October 17, 2016
To truly multiply the power of message on hold strategy, you must master the moves of the Queen. Let me explain. A message on hold marketing […]
October 17, 2016
This is part of a series on crafting a winning on-hold strategy with on hold messages. I vividly remember purchasing my first chess set. I had […]
October 12, 2016
This is part of a series on crafting a winning on hold messaging strategy. At On Hold Company, we believe a thoroughly strategic creative on hold […]
October 12, 2016
At On Hold Company, we know delivering fresh on hold messages is key to marketing success. This is part of a series on crafting a winning on-hold […]
October 5, 2016
This post about On Hold Message is part of a series on crafting a winning on-hold marketing strategy. In the game of chess, the Rook can be […]
October 5, 2016
This is part of a series on crafting a winning on- old marketing strategy. At On Hold Company, we believe a thoroughly strategic on-hold marketing campaign […]
September 28, 2016
In a lot ways, on hold marketing strategy is a lot like the game of chess. Of course, that’s an analogy I enjoy making because a […]
August 26, 2016
The way you speak can have a dramatic impact on the way that you are heard. The pitch, pace or volume of your voice can influence […]
June 29, 2016
Thousands of business owners are breaking the law every day by using unlicensed music for their music on hold or music for business. Most of these […]
April 25, 2016
Have you ever wondered just how much value your on hold messaging provides your business on a daily basis? We have. That’s why we were happy […]
April 22, 2016
In the telecom environment, there’s no doubt that today’s greatest buzzword is “VOIP.” Every in-the-know business either has made or is considering making the jump to VOIP […]
April 20, 2016
Businesses are sold VOIP technology based on cost savings and ROI without being told the entire truth about the quality and limitations of service. Often, our […]