fbpx

On Hold News

April 29, 2019
On Hold Company IVR Professional Greeting

Optimize Your IVR Call Flow and Stop Losing Customers

If you’re hearing complaints in your business about misrouted calls and unnecessary ‘bouncing’ calls between departments, you may be leaving customers in the dark and money […]
November 7, 2018
Woman on cell phone

Three Professional Voicemail Greeting Tips to Keep Holiday Callers Happy

The holiday season is supposed to be the most wonderful time of the year. But if you don’t have a professional voicemail greeting campaign designed to […]
October 17, 2018
Overview of mall outlet

Seven Elements of an Effective Departmental Professional Voicemail Greeting

All professional voicemail greetings aren’t created equal. Depending on the size and complexity of your business, you may need different types of professional voicemail greetings to […]
August 27, 2018
Woman excited on cell phone

Professional Voicemail Greetings: 7 Way to Make Callers Feel Like a Person, Not a Caller…

As the owner of a new home, I recently got a crash course in the good, the bad and the ugly of professional voicemail greetings. Having […]
June 28, 2018
Man frustrated from being put on hold

Has Your Message On Hold Provider Put You On Hold?

Have you heard from your message on hold provider lately? If not, chances are they’ve put YOU on hold and have forgotten that you’re there. And […]
June 27, 2018
Keys

Seven Keys to An Effective Message On Hold Script

Consider these message on hold statistics: 84% of callers are put on hold for 16 seconds or more* The average small business puts customers on hold […]
May 15, 2018
Myths vs Facts

Interactive Voice Response: Five Myths Debunked

In a scene from the hit British sitcom show ‘Miranda’ the main character (Miranda Hart) experiences a frustrating exchange with an interactive voice response gone awry. […]
February 1, 2018
Woman on the phone in front of computer

Five Guidelines for Writing a Professional Voicemail Greeting

Recording a professional voicemail greeting for your business is not the same as recording a voicemail message for your smartphone. Your friends aren’t likely to care […]
December 4, 2017
Happy Holidays sign

3 Reasons Why You Need a New Professional Voicemail Greeting Before the Christmas Holidays

Have you planned how to handle the company calls while your office is closed for the upcoming Christmas and New Year’s holiday weekends? If not, be […]
November 7, 2017
Happy Holidays banner

Five Tips To Make Your Holiday On Hold Marketing Merry and Bright

Black Friday. Cyber Monday. Sale, Sale, Sale! Spectacular! Super-Colossal Deals! The hype can be deafening this time of year. Businesses are clamoring for attention everywhere you […]
June 2, 2017
Fireworks

How On Hold Messages Benefit Small Businesses

It’s Small Business Week and On Hold Company celebrates with the small businesses around the country that make their own unique marks on their cities, their […]
May 3, 2017
Women running a marathon

On Hold Marketing is a Marathon, not a Sprint

A successful on hold marketing campaign is a long-term commitment, much like running a marathon.Here’s why. I recently completed a marathon. But race day was only […]
April 24, 2017
Overly busy receptionist

On-Hold Messaging and Training Resolves the ‘Receptionist’s Dilemma’

It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]
April 18, 2017
Top down view of a corporate work space

Three On Hold Messaging Strategies That Keeps Customers Happy

Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]
April 10, 2017
Five star review

Add Reviews into the Mix of Your On-Hold Messages

From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
April 3, 2017
Handshake

Add a Personal Touch to Your Messages on Hold

Let’s face it, for small businesses, it’s all about the customer. And when it comes to the customer, adding a personal touch to everything from a […]
March 22, 2017
Person pressing "Start" button

On Hold Marketing : How to Get Started and Plot a Successful Course

Sometimes taking on a new thing – like on hold marketing – can be intimidating. The uncertainty of charting new waters can lead to procrastination. And […]
March 22, 2017
Flowers

On Hold Marketing Tips: Spruce Up Your Company’s Image for Spring

Ahh. Spring is in the air! The temperatures are getting warmer. The leaves are turning green again. And people everywhere are taking stock of the things […]
February 8, 2017
Long line of people

On Hold Messages Ease the Pain of Waiting

No one likes to wait. Sure, most folks can be patient, and sometimes even pleasant, while they have to wait. But I don’t know of anyone […]
January 23, 2017
Angry face icon

Don’t Let Bad Phone Service Hurt Your Online Reputation

Long before they pick up the phone to call, many of your prospective customers have already researched your business and formed an opinion. Ideally, they’re finding […]
January 9, 2017
Airplane wing

Strategic On Hold Messages Can Help You Fly Above Client Complaints

For a long time, the airlines have gotten a bad rap when it comes to customer service. And let’s face it, some of it is well-deserved. […]
January 3, 2017
Really dirty desks

Change Your On Hold Message on Clean Off Your Desk Day

You know all of those piles of paper, used coffee cups and scattered paperclips on your desk? Well, it’s time to bring order to the chaos […]
December 28, 2016
Map with A to B

Your Message On Hold Can Help Map Your Company’s Road To Success

No doubt, the internet and world wide web have revolutionized modern-day marketing practices. However, one constant in this sea of change is how you communicate with […]
December 7, 2016
Man delegating responsibility

On Hold Messaging: Know When It’s Time to Delegate

As an accounts representative, I speak to hundreds of companies a month, just like yours, all at various stages of implementing on hold messaging. Some larger […]
November 28, 2016
Woman waiting "on hold"

On Hold Wait Time Can Cost You Clients and Goodwill

On Hold wait time can reveal a lot about a company’s efficiency and ability to meet a client’s needs. In fact, the clock has always been […]
November 16, 2016
Colorful containers

On Hold Messaging: How To Transform the Right Script into Art

When it comes to crafting custom on hold messaging for your business, you need to know the finer details that will transform your message into a […]
November 9, 2016
Rotisserie chicken

With On-Hold Messaging, Never “Set It and Forget It”: Change Your Message and Change Your Results

At On Hold Company, we take pride in offering a full menu of on-hold marketing solutions including on hold messaging. We have a winning recipe that […]
October 31, 2016
Man writing "Leadership"

Tim Tebow Shares Lessons in Leadership

A team from On Hold Company recently attended the 2012 Chick-fil-A Leadercast. Leadercast is a day-long leadership seminar that originates in Atlanta, Ga., but is simulcast […]
October 24, 2016
Oil change

A Proactive Approach Keeps Your On Hold Marketing Running Smooth

Maintaining your on hold marketing is a lot like doing maintenance on your car. When it comes to your car, there’s a few proactive steps you […]
October 17, 2016
Checkmate

Checkmate: Multiplying the Power of Message On Hold Strategy

To truly multiply the power of message on hold strategy, you must master the moves of the Queen. Let me explain. A message on hold marketing […]
October 17, 2016
Chess board and pieces

Get on the Board: Delivering Time-Sensitive On Hold Messages

This is part of a series on crafting a winning on-hold strategy with on hold messages. I vividly remember purchasing my first chess set. I had […]
October 12, 2016
Knight chess piece

Creative On Hold Messaging Separates You From The Pack

This is part of a series on crafting a winning on hold messaging strategy.  At On Hold Company, we believe a thoroughly strategic creative on hold […]
October 12, 2016
Bishop chess piece

Keep On Hold Messages Fresh with New Content

At On Hold Company, we know delivering fresh on hold messages is key to marketing success. This is part of a series on crafting a winning on-hold […]
October 5, 2016
Rook chess piece

Is Your On Hold Message in Line with Your Brand?

This post about On Hold Message is part of a series on crafting a winning on-hold marketing strategy. In the game of chess, the Rook can be […]
October 5, 2016
Pawn chess piece

Your First Move to Winning On Hold: A Consistent Message

This is part of a series on crafting a winning on- old marketing strategy. At On Hold Company, we believe a thoroughly strategic on-hold marketing campaign […]
September 28, 2016
King chess piece

On Hold Marketing Takes a Winning Strategy

In a lot ways, on hold marketing strategy is a lot like the game of chess. Of course, that’s an analogy I enjoy making because a […]
August 26, 2016
Julian Treasure

How To Speak So Your Callers Will Hear Your On Hold Message

The way you speak can have a dramatic impact on the way that you are heard. The pitch, pace or volume of your voice can influence […]
June 29, 2016
Cop car light

Why Your On Hold Music or Music for Business Might Not Be Legal

Thousands of business owners are breaking the law every day by using unlicensed music for their music on hold or music for business. Most of these […]
April 25, 2016
On Hold Messaging

Businesses Find Real Value in On Hold Messaging

Have you ever wondered just how much value your on hold messaging provides your business on a daily basis? We have. That’s why we were happy […]
April 22, 2016
Conference meeting with infinity symbol on table

How to Make VOIP phones, Asterisk, Elastix, FreePBX Music On Hold Loop

In the telecom environment, there’s no doubt that today’s greatest buzzword is “VOIP.” Every in-the-know business either has made or is considering making the jump to VOIP […]
April 20, 2016
Voip

When VOIP Technology Becomes an On Hold Marketing Nightmare

Businesses are sold VOIP technology based on cost savings and ROI without being told the entire truth about the quality and limitations of service. Often, our […]
Free Demo