fbpx

On Hold News

July 6, 2019
custom audio brand

Seven Ways A Custom Audio Brand Will Turn Your Business Phone System Into a 24/7 Brand Ambassador

A custom audio brand is as important to your customer’s ear as your visual identity is to their eye. From the choice of music and voice […]
June 26, 2019
Bad IVR, Frustrated Caller

Customize Your IVR Experience and Eliminate Caller Frustration

When you purchased your new voice over internet protocol (VOIP) telephone system, a technician likely plugged the system into your internet connection, set a few standard […]
June 20, 2019
streamline your caller experience

Streamline Your Caller Experience with IVR

If you don’t streamline your caller experience with IVR, your team members are likely serving as proxy receptionists by: • Answering every phone call • Fielding […]
April 29, 2019
On Hold Company IVR Professional Greeting

Optimize Your IVR Call Flow and Stop Losing Customers

If you’re hearing complaints in your business about misrouted calls and unnecessary ‘bouncing’ calls between departments, you may be leaving customers in the dark and money […]
November 7, 2018
Woman on cell phone

Three Tips for Engaging Holiday Professional Voicemail Greetings

The holiday season is supposed to be the most wonderful time of the year. But if you don’t have holiday professional voicemail greetings designed to keep […]
October 17, 2018
Effective Departmental Professional Voicemail Greetings

Departmental Professional Voicemail Greetings Offer Personalization

All professional voicemail greetings aren’t created equal. Depending on the size and complexity of your business, you may need different types of greetings to serve your […]
August 27, 2018
voicemail greetings

Voicemail Greetings: 7 Way to Make Callers Feel Like a Person, Not a Caller

As the owner of a new home, I recently got a crash course in the good, the bad and the ugly of voicemail greetings. Having to […]
June 28, 2018
Man frustrated from being put on hold

Has Your Message On Hold Provider Put You On Hold?

Have you heard from your message on hold provider lately? If not, chances are they’ve put YOU on hold and have forgotten that you’re there. And […]
June 27, 2018
Seven Keys to An Effective Message On Hold Script

Seven Keys to An Effective Message On Hold Script

If your messages on hold need a breath of fresh air, read on to learn how these seven keys to an effective message on hold script […]
May 15, 2018
interactive voice response myths and facts

Interactive Voice Response: Five Myths Debunked

In a scene from the hit British sitcom show ‘Miranda’ the main character (Miranda Hart) experiences a frustrating exchange with an interactive voice response gone awry. […]
February 1, 2018
Five Guidelines for Writing Your Professional Voicemail Greetings

Five Guidelines for Writing Your Professional Voicemail Greetings

Writing your professional voicemail greetings for your business is not the same as writing a voicemail message for your smartphone. Your friends aren’t likely to care […]
December 4, 2017
new professional voicemail greeting

3 Reasons Why You Need a New Professional Voicemail Greeting Before the Christmas Holidays

Have you planned how to handle the company calls while your office is closed for the upcoming Christmas and New Year’s holiday weekends? If not, be […]
November 7, 2017
holiday greetings for business

Five Tips To Make Your Holiday Greetings for Business Merry and Bright

If you’re ramping up your marketing for the holidays, check out these five tips to make your holiday greetings for business merry and bright! Black Friday. […]
June 2, 2017
on hold messages for small business

How On Hold Messages for Small Business Can Reap Big Dividends

Does you small business need a boost? On hold messages for small business can deliver big dividends. Read on to find out how! It’s Small Business […]
May 3, 2017
Women running a marathon

On Hold Marketing is a Marathon, not a Sprint

A successful on hold marketing campaign is a long-term commitment, much like running a marathon.Here’s why. I recently completed a marathon. But race day was only […]
April 24, 2017
Overly busy receptionist

On-Hold Messaging and Training Resolves the ‘Receptionist’s Dilemma’

It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]
April 18, 2017
Top down view of a corporate work space

Three On Hold Messaging Strategies That Keeps Customers Happy

Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]
April 10, 2017
Five star review

Add Reviews into the Mix of Your On-Hold Messages

From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
April 3, 2017
Handshake

Add a Personal Touch to Your Messages on Hold

Let’s face it, for small businesses, it’s all about the customer. And when it comes to the customer, adding a personal touch to everything from a […]
March 22, 2017
Person pressing "Start" button

On Hold Marketing : How to Get Started and Plot a Successful Course

Sometimes taking on a new thing – like on hold marketing – can be intimidating. The uncertainty of charting new waters can lead to procrastination. And […]
Free Demo