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On Hold News
July 6, 2019
A custom audio brand is as important to your customer’s ear as your visual identity is to their eye. From the choice of music and voice […]
June 26, 2019
When you purchased your new voice over internet protocol (VOIP) telephone system, a technician likely plugged the system into your internet connection, set a few standard […]
June 20, 2019
If you don’t streamline your caller experience with IVR, your team members are likely serving as proxy receptionists by: • Answering every phone call • Fielding […]
April 29, 2019
If you’re hearing complaints in your business about misrouted calls and unnecessary ‘bouncing’ calls between departments, you may be leaving customers in the dark and money […]
November 7, 2018
The holiday season is supposed to be the most wonderful time of the year. But if you don’t have holiday professional voicemail greetings designed to keep […]
October 17, 2018
All professional voicemail greetings aren’t created equal. Depending on the size and complexity of your business, you may need different types of greetings to serve your […]
August 27, 2018
As the owner of a new home, I recently got a crash course in the good, the bad and the ugly of voicemail greetings. Having to […]
June 28, 2018
Have you heard from your message on hold provider lately? If not, chances are they’ve put YOU on hold and have forgotten that you’re there. And […]
June 27, 2018
If your messages on hold need a breath of fresh air, read on to learn how these seven keys to an effective message on hold script […]
May 15, 2018
In a scene from the hit British sitcom show ‘Miranda’ the main character (Miranda Hart) experiences a frustrating exchange with an interactive voice response gone awry. […]
February 1, 2018
Writing your professional voicemail greetings for your business is not the same as writing a voicemail message for your smartphone. Your friends aren’t likely to care […]
December 4, 2017
Have you planned how to handle the company calls while your office is closed for the upcoming Christmas and New Year’s holiday weekends? If not, be […]
November 7, 2017
If you’re ramping up your marketing for the holidays, check out these five tips to make your holiday greetings for business merry and bright! Black Friday. […]
June 2, 2017
Does you small business need a boost? On hold messages for small business can deliver big dividends. Read on to find out how! It’s Small Business […]
May 3, 2017
A successful on hold marketing campaign is a long-term commitment, much like running a marathon.Here’s why. I recently completed a marathon. But race day was only […]
April 24, 2017
It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]
April 18, 2017
Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]
April 10, 2017
From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]
April 3, 2017
Let’s face it, for small businesses, it’s all about the customer. And when it comes to the customer, adding a personal touch to everything from a […]
March 22, 2017
Sometimes taking on a new thing – like on hold marketing – can be intimidating. The uncertainty of charting new waters can lead to procrastination. And […]