On Hold News

October 29, 2019
interactive voice response content

Seven Crucial Elements Of Effective Interactive Voice Response Content

In his recent Wall Street Journal bestseller, ‘Building a StoryBrand,’ author Donald Miller draws an analogy from cavemen to underscore the necessity of simplicity when it […]
October 25, 2019
IVR system for small business

Take Your IVR System for Small Business to the Next Level

If your company is a small business with a big vision, you know it’s not easy to compete with the big boys. You have to be […]
October 18, 2019
inbound call flow

Inbound Call Flow System: Review to Get Better Results

If your inbound call flow is in ‘set it and forget it’ mode, it could be costing you. It’s not uncommon for business owners and managers […]
September 11, 2019
Cross-Sell Professional Voicemail Greetings

Three Ways to Cross-Sell With Professional Voicemail Greetings

If you’re looking to maximize the investment of your on hold messaging, consider implementing strategies to cross-sell with professional voicemail greetings. Consider these statistics: • It […]
August 27, 2019

Why You Should Feature Your Brand Tagline In Your Voicemail Greetings

Businesses often underestimate the power an effective brand tagline can have in their marketing. “An effective tagline will pique interest, highlight your strengths, and help your […]
June 26, 2019
Bad IVR, Frustrated Caller

Customize Your IVR Experience and Eliminate Caller Frustration

When you purchased your new voice over internet protocol (VOIP) telephone system, a technician likely plugged the system into your internet connection, set a few standard […]
June 1, 2019

Three Tips for Summer Professional Voicemail Greetings

With summer vacation season nearing, your employees will soon scatter to the four winds. But before they leave, you should make sure your summer professional voicemail […]
April 29, 2019
On Hold Company IVR Professional Greeting

Optimize Your IVR Call Flow and Stop Losing Customers

If you’re hearing complaints in your business about misrouted calls and unnecessary ‘bouncing’ calls between departments, you may be leaving customers in the dark and money […]
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