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October 17, 2018

Seven Elements of an Effective Departmental Professional Voicemail Greeting

All professional voicemail greetings aren’t created equal.   Depending on the size and complexity of your business, you may need different types of professional voicemail greetings […]
August 27, 2018

Professional Voicemail Greetings: 7 Way to Make Callers Feel Like a Person, Not a Caller…

As the owner of a new home, I recently got a crash course in the good, the bad and the ugly of professional voicemail greetings. Having […]
August 22, 2018

11 Professional Voicemail Greeting Terms You Need to Know

The rise in popularity of professional voicemail greetings brings with it a new set of terms and phrases. To help you navigate through this sea of […]
August 20, 2018

Message on Hold or Professional Voicemail Greetings?

If you’ve been in the business world for more than a decade, you’ve likely experienced the telephonic evolution from simplistic message on hold features to the […]
July 17, 2018

The Top Five Professional Voicemail Greetings

Whether you’re new to professional voicemail greetings or wondering if you’re using the right greetings for your business, it’s imperative to make sure that you are […]
June 28, 2018

Has Your Message On Hold Provider Put You On Hold?

Have you heard from your message on hold provider lately? If not, chances are they’ve put YOU on hold and have forgotten that you’re there. And […]
June 27, 2018

Seven Keys to An Effective Message On Hold Script

Consider these message on hold statistics: 84% of callers are put on hold for 16 seconds or more* The average small business puts customers on hold […]
May 24, 2018

Seven Ways Custom Audio Branding Can Turn Your VOIP System into a 24/7 Brand Ambassador

A custom audio brand is as important to your customer’s ear as your visual identity is to their eye. From the choice of music and voice […]
May 15, 2018

Interactive Voice Response: Five Myths Debunked

In a scene from the hit British sitcom show ‘Miranda’ the main character (Miranda Hart) experiences a frustrating exchange with an interactive voice response gone awry. […]