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July 17, 2018

The Top Five Professional Voicemail Greetings

Whether you’re new to professional voicemail greetings or wondering if you’re using the right greetings for your business, it’s imperative to make sure that you are […]
June 28, 2018

Has Your Message On Hold Provider Put You On Hold?

Have you heard from your message on hold provider lately? If not, chances are they’ve put YOU on hold and have forgotten that you’re there. And […]
June 27, 2018

Seven Keys to An Effective Message On Hold Script

Consider these message on hold statistics: 84% of callers are put on hold for 16 seconds or more* The average small business puts customers on hold […]
May 24, 2018

Seven Ways Custom Audio Branding Can Turn Your VOIP System into a 24/7 Brand Ambassador

A custom audio brand is as important to your customer’s ear as your visual identity is to their eye. From the choice of music and voice […]
May 15, 2018

Interactive Voice Response: Five Myths Debunked

In a scene from the hit British sitcom show ‘Miranda’ the main character (Miranda Hart) experiences a frustrating exchange with an interactive voice response gone awry. […]
March 21, 2018

What is IVR and how it’s best implemented

IVR (Interactive Voice Response) technology allows callers to navigate through a series of pre-recorded menus using DTMF tones on your phone keypad or through voice recognition. […]
February 12, 2018

How To Tell Your Story Through a Professional Voicemail Greeting

In this digital age of posts, ‘grams and pins, you may be well aware of the story your business is telling online. But what you may […]
February 1, 2018

Five Guidelines for Writing a Professional Voicemail Greeting

Recording a professional voicemail greeting for your business is not the same as recording a voicemail message for your smartphone. Your friends aren’t likely to care […]
October 3, 2017

Perform a Customer Service Audit and Fine-Tune Your On Hold Messages

It’s always a good time to perform a customer service audit to make sure your company is delivering the best possible service and to find ways […]
June 26, 2017

On Hold Company Acquires a Leading Message On Hold Provider

SHREVEPORT, La. On Hold Company and VoiceScapes, Inc., have joined forces to offer even greater music and message on hold services to the health and fitness industry. […]
June 26, 2017

Make Your First Impression Count with a Positive On Hold Message

Key Thought: An on hold message is a golden opportunity to leave a lasting first impression with your customers. The first day of school. A first […]
June 24, 2017

3 Reasons Why You Need a New Professional Voicemail Greeting Before the Christmas Holidays

Have you planned how to handle the company calls while your office is closed for the upcoming Christmas and New Year’s holiday weekends? If not, be […]