On Hold News

October 29, 2019
interactive voice response content

Seven Crucial Elements Of Effective Interactive Voice Response Content

In his recent Wall Street Journal bestseller, ‘Building a StoryBrand,’ author Donald Miller draws an analogy from cavemen to underscore the necessity of simplicity when it […]
October 25, 2019
IVR system for small business

Take Your IVR System for Small Business to the Next Level

If your company is a small business with a big vision, you know it’s not easy to compete with the big boys. You have to be […]
October 18, 2019
inbound call flow

Inbound Call Flow System: Review to Get Better Results

If your inbound call flow is in ‘set it and forget it’ mode, it could be costing you. It’s not uncommon for business owners and managers […]
September 16, 2019
departmental voicemail greetings

Three Reasons Why You May Need Departmental Voicemail Greetings

When callers ring your business, they expect you to have the solution to their problem. And solving their problem begins the moment they hear your greeting. […]
September 11, 2019
Cross-Sell Professional Voicemail Greetings

Three Ways to Cross-Sell With Professional Voicemail Greetings

If you’re looking to maximize the investment of your on hold messaging, consider implementing strategies to cross-sell with professional voicemail greetings. Consider these statistics: • It […]
September 4, 2019
update professional voicemail greetings

Update Your Professional Voicemail Greetings and Maximize Returns

If you don’t update professional voicemail greetings more than once a year, you’re not alone. In fact, according to a survey conducted by the On Hold […]
August 27, 2019

Why You Should Feature Your Brand Tagline In Your Voicemail Greetings

Businesses often underestimate the power an effective brand tagline can have in their marketing. “An effective tagline will pique interest, highlight your strengths, and help your […]
July 6, 2019
custom audio brand

Seven Ways A Custom Audio Brand Will Turn Your Business Phone System Into a 24/7 Brand Ambassador

A custom audio brand is as important to your customer’s ear as your visual identity is to their eye. From the choice of music and voice […]
June 26, 2019
Bad IVR, Frustrated Caller

Customize Your IVR Experience and Eliminate Caller Frustration

When you purchased your new voice over internet protocol (VOIP) telephone system, a technician likely plugged the system into your internet connection, set a few standard […]
June 20, 2019
streamline your caller experience

Streamline Your Caller Experience with IVR

If you don’t streamline your caller experience with IVR, your team members are likely serving as proxy receptionists by: • Answering every phone call • Fielding […]
June 1, 2019

Three Tips for Summer Professional Voicemail Greetings

With summer vacation season nearing, your employees will soon scatter to the four winds. But before they leave, you should make sure your summer professional voicemail […]
April 29, 2019
On Hold Company IVR Professional Greeting

Optimize Your IVR Call Flow and Stop Losing Customers

If you’re hearing complaints in your business about misrouted calls and unnecessary ‘bouncing’ calls between departments, you may be leaving customers in the dark and money […]
November 7, 2018
Woman on cell phone

Three Tips for Engaging Holiday Professional Voicemail Greetings

The holiday season is supposed to be the most wonderful time of the year. But if you don’t have holiday professional voicemail greetings designed to keep […]
October 17, 2018
Effective Departmental Professional Voicemail Greetings

Departmental Professional Voicemail Greetings Offer Personalization

All professional voicemail greetings aren’t created equal. Depending on the size and complexity of your business, you may need different types of greetings to serve your […]
August 27, 2018
voicemail greetings

Voicemail Greetings: 7 Way to Make Callers Feel Like a Person, Not a Caller

As the owner of a new home, I recently got a crash course in the good, the bad and the ugly of voicemail greetings. Having to […]
August 22, 2018
Eleven professional voicemail greeting terms

Eleven Professional Voicemail Greeting Terms You Need to Know

The rise in popularity of professional voicemail greetings brings with it a new set of terms and phrases. To help you navigate through this sea of […]
August 20, 2018
automated telephone systems

Automated Telephone Systems: Message on Hold to Voicemail Greetings

If you’ve been in the business world for more than a decade, you’ve likely experienced the evolution of automated telephone systems from simplistic message on hold […]
July 17, 2018
Top 5 Professional Voicemail Greetings

Five Best Professional Voicemail Greetings for Business

If you’ve ever wondered whether or not you’re using the best professional voicemail greetings for your business, wonder no more. We recently sat down with Jerri […]
June 28, 2018
Man frustrated from being put on hold

Has Your Message On Hold Provider Put You On Hold?

Have you heard from your message on hold provider lately? If not, chances are they’ve put YOU on hold and have forgotten that you’re there. And […]
June 27, 2018
Seven Keys to An Effective Message On Hold Script

Seven Keys to An Effective Message On Hold Script

If your messages on hold need a breath of fresh air, read on to learn how these seven keys to an effective message on hold script […]
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