Not many business people would argue with this statement from The Guardian: “Customers are the most important asset to your business and looking after them is […]

At On Hold Company, we’re a fan of  the annual Chick-fil-A Leadercast which assembles top thinkers and speakers from diverse disciplines to inspire and encourage leaders […]

We are pleased to announce that On Hold Company CEO, Bryant Wilson, has been elected vice-chairman of the board for the On Hold Messaging Association for […]

Key Thought: On hold messaging is a win-win for any company’s marketing initiatives because it supports most other marketing efforts and it can stand alone. Every […]

A successful on hold marketing campaign is a long-term commitment, much like running a marathon.Here’s why. I recently completed a marathon. But race day was only […]

It’s unlikely Will Rogers was thinking of an office receptionist when he said: “you never get a second chance to make a good first impression,” but […]

Are you scrambling to be all things to all people when it comes to customer service? There’s a lot of that going around. Here’s a piece […]

In the past year alone, I have observed numerous companies that opted to stick with the “status quo” concerning their on hold messaging instead of looking […]

Chicago’s business community is experiencing a confluence of large, well-established corporations and small tech startups. So it has become a great microcosm for studying things like […]

Hurricanes, tornadoes, floods, avalanches, wildfires, and mudslides. It seems that no area is safe from disaster. And since you don’t always know when or where disaster […]

From movie producers to your employees, everyone loves receiving positive feedback. Besides just boosting your ego, positive reviews from your customers can be a boon to […]

Key Focus: Even with all of the modern, technological approaches today including smartphones, social media posts and apps, surveys show many customers still prefer to start […]