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March 21, 2018

What is IVR and how it’s best implemented

IVR (Interactive Voice Response) technology allows callers to navigate through a series of pre-recorded menus using DTMF tones on your phone keypad or through voice recognition. […]
February 12, 2018

How To Tell Your Story Through a Professional Voicemail Greeting

In this digital age of posts, ‘grams and pins, you may be well aware of the story your business is telling online. But what you may […]
February 1, 2018

Five Guidelines for Writing a Professional Voicemail Greeting

Recording a professional voicemail greeting for your business is not the same as recording a voicemail message for your smartphone. Your friends aren’t likely to care […]
October 3, 2017

Perform a Customer Service Audit and Fine-Tune Your On Hold Messages

It’s always a good time to perform a customer service audit to make sure your company is delivering the best possible service and to find ways […]
June 26, 2017

On Hold Company Acquires a Leading Message On Hold Provider

SHREVEPORT, La. On Hold Company and VoiceScapes, Inc., have joined forces to offer even greater music and message on hold services to the health and fitness industry. […]
June 26, 2017

Make Your First Impression Count with a Positive On Hold Message

Key Thought: An on hold message is a golden opportunity to leave a lasting first impression with your customers. The first day of school. A first […]
June 24, 2017

3 Reasons Why You Need a New Professional Voicemail Greeting Before the Christmas Holidays

Have you planned how to handle the company calls while your office is closed for the upcoming Christmas and New Year’s holiday weekends? If not, be […]
June 23, 2017
referee standing on field

How NFL Replacement Referees Are Like Your On Hold Marketing

Key Focus: Like the NFL, you can’t afford to substitute ‘experience’ for ‘amateur’ and make bad calls when it comes to important business plays like your […]
June 23, 2017
pecan pies on a picnic table during thanksgiving

Holiday On Hold Marketing Messages Add Just the Right Flavor

Key Focus: Don’t forget to add a holiday flavor to your on hold marketing messages that is consistent with the rest of your holiday marketing touchpoints.  […]