On Hold News

January 30, 2017
People meeting around a table with "Customer Service" on it

Web Portals Have Not Replaced Telephone Customer Support

The Internet has fundamentally changed the way many of us do business. With social media and online customer service portals, consumers expect 24/7 access to the […]
January 30, 2017
Mardi Gras

On Hold Company Celebrates Culture

It’s Mardi Gras season here in Louisiana, and the party’s in full swing. From now until late February, there will be more parades, balls and parties […]
January 23, 2017
customer wait time

On Hold Messages Add Value to Customer Wait Time

Are your on hold messages adding value to customer wait time? If you’re not sure, read on! What would happen if customers charged for the time […]
January 23, 2017
Angry face icon

Don’t Let Bad Phone Service Hurt Your Online Reputation

Long before they pick up the phone to call, many of your prospective customers have already researched your business and formed an opinion. Ideally, they’re finding […]
January 16, 2017
Five gold review stars

On Hold Company Customer Reviews Encourage Us to be Our Best

You like us! You really like us! We have been blown away by some of the responses we received from our clients in a recent survey. […]
January 16, 2017
Zig Ziglar

On Hold Company pays tribute to Legendary Zig Ziglar

The sales and marketing world lost one of its great icons this week. Zig Ziglar died Wednesday after a short battle with pneumonia. He was 86. […]
January 9, 2017
Man reaching for the top of a chart

On Hold Marketing Helps Extends Your Reach

Whether the goal is dunking a basketball or growing a business, we all could use a little extra reach sometimes. Maybe you are trying to reach […]
January 9, 2017
Airplane wing

Strategic On Hold Messages Can Help You Fly Above Client Complaints

In this real-life example, we see how important communicate is when it comes to averting a public relations catastrophe. Then we’ll show you how to use […]
January 3, 2017
on hold messages for business

Change Your On Hold Messages for Business on Clean Off Desk Day

You know all of those piles of paper, used coffee cups and scattered paperclips on your desk? Well, it’s time to bring order to the chaos […]
January 3, 2017
on hold marketing case study

An On Hold Marketing Case Study: Client Calls Us ‘On Hold Rockstars’

If you are curious as to how we work at On Hold Company, here’s an on hold marketing case study that shines a spotlight on how […]
December 28, 2016
Map with A to B

Your Message On Hold Can Help Map Your Company’s Road To Success

No doubt, the internet and world wide web have revolutionized modern-day marketing practices. However, one constant in this sea of change is how you communicate with […]
December 28, 2016
Man shouting through news paper

Extra! Extra! Read all about it… On Hold Company expanding “Insanely Great Service”

Communication is key to building strong relationships. On Hold Company is committed to helping you communicate with your customers through on-hold marketing. But we want to […]
December 21, 2016
audio marketing solutions

On Hold Company Delivers Call Center Audio Marketing Solutions

With more than 15,000 clients in hundreds of different kinds of businesses, On Hold Company keeps a watch on business trends, including call center audio marketing […]
December 21, 2016
People cleaning their hands under fresh water

On Hold Company Funds Water Well Project with charitywater.org

On Hold Company recently partnered with charitywater.org to fund the drilling of a water well in Cambodia. “When I first learned how charitywater was providing clean […]
December 12, 2016
Chik-fil-a leadercast

Chick-Fil-A Leadercast Teaches Valuable Leadership Lessons

Life and leadership are about the choices we make. That was the theme of the 2012 Chick-fil-A Leadercast that the On Hold company team attended earlier […]
December 12, 2016
Man talking through megaphone

On Hold Company Keeps Communication Open

Communication is a key component to success in any venture. At On Hold Company, we want you to take advantage of every opportunity to connect with […]
December 7, 2016
Man delegating responsibility

On Hold Messaging: Know When It’s Time to Delegate

As an accounts representative, I speak to hundreds of companies a month, just like yours, all at various stages of implementing on hold messaging. Some larger […]
December 7, 2016
Graph showing increase

How to Develop a Value Proposition for Your Company

You might be ready to tell prospective clients what you do with your one-minute elevator speech. You may even have your unique selling proposition down so […]
November 28, 2016
Business owner or business leader

Does Your On Hold Marketing Position You as a Business Owner or Industry Leader?

Business owner. Industry leader. Both sound great. Both are admirable goals. But while many might think those terms are synonymous, they are not. Even more important […]
November 28, 2016
on hold wait time

On Hold Wait Time Can Cost You Clients and Goodwill

On Hold wait time can reveal a lot about a company’s efficiency and ability to meet a client’s needs. In fact, the clock has always been […]
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