We’ll craft a caller experience that will truly delight your customers!
Professional Voicemail Greeting & IVR Recordings for Business Phone Systems
Does your IVR Voice menu need an overhaul? We can help!
Leonardo da Vinci said… “Simplicity is the ultimate sophistication.”
Our approach to IVR Solutions with the Caller in mind. Most companies think about their incoming calls from an internal perspective -- rather than the caller’s perspective. We design phone trees and voice menus around the volume and type of calls received -- it’s a win-win for your callers AND your business.
We learn about your business and design an awesome call flow.
We discuss the problems with your IVR greetings and recordings, analyze your current call flow, and identify any part of the phone tree that needs to be updated or changed.
Then we write new greetings and messages.
After designing an improved call flow, we develop new menu options, greetings and IVR messages for your phone system. Together, we work through multiple versions until we have a final draft that you approve.
We record and mix them to perfection.
Based on the audio image you desire, we create professional-grade audio recordings with the voice and music elements you select. We have extensive voice and music options.
We send the new IVR recordings to you.
You’ll receive audio proofs of all recordings. Then we’ll provide the recordings in the required file format for your contact center or VoIP phone system. This creates a pathway for easy updates to your IVR recordings, whenever needed.
Top 7 Problems with most company IVR’s
Voice sounds unprofessional or out-of-date
Low recording quality
Poorly worded phone tree menu
Call flow routing issues
Wrong tone of voice
Callers complain about the music
Outdated on-hold messages or hold queues
Key areas our team will address to make your IVR great!
Clarity:
We make sure the menu options are easy to understand.
Brevity:
We design the menu options to be brief and intuitive.
Simplicity:
No lengthy instructions, long lists, repetition or dead ends.
Efficiency:
We analyze your call flow to maximize efficiency in handling phone calls.
Relevance:
We design the call flow to match the type and volume of calls received.
Progression:
The overall structure of the phone tree should logically progress.
Continuity:
There should be no sudden, jarring changes in tone, voice, style or volume.
Individuality:
We make sure your audio image sounds different than your competition.
Consistency:
We ensure callers have a consistent experience when contacting you.
Quality:
The main goal is a great Caller experience... every time your phone rings.
Listen to Audio Examples
Professional Voice Recordings are used in a variety of ways. Listen to the samples below to see how a properly designed IVR greeting can expand your customer experiences.
Main Greeting Sample 1
Main Greeting Sample 2
Main Greeting Sample 3
Transfer Message Sample 1
Transfer Message Sample 2
Transfer Message Sample 3
Employee Voicemail Sample 1
Unavailalbe Voicemail Sample 1
After Hours Sample 1
After Hours Sample 2
After Hours Sample 3
Holiday Greeting Sample 1
Holiday Greeting Sample 2
Inclement Weather Sample 1
Inclement Weather Sample 2
The design of your IVR matters
- Today’s callers want speed! They want to know you’ll handle their call as soon as possible— and they are more demanding than ever. And businesses have need of speed, for a different set of reasons. IVR is a technology system that can save time for everyone — but the IVR has to be carefully designed.
- Auto attendant design is crucial for customer satisfaction and retention. Consumers survey say they’ll do business elsewhere after a frustrating experience with an automated attendant especially with companies who have high call volume.
- Some IVR systems irritate callers quickly if they aren’t designed well. The top frustrations with automated attendants are lengthy introductions (29%) and having a long list of menu options (29%) — which suggests that businesses should aim for brevity and simplicity in the IVR design.
- Many small and medium-sized businesses use automated attendants in place of traditional receptionists in order to save money.
- Automated phone greetings have a huge impact on a caller’s first impression of a business, with 48% of consumers reporting that the phone is their preferred choice for contacting a business, especially the first time.
- Even generic prompts and voicemail greetings such as “leave a message,” “please leave a message with your phone number,” or “you’ve reached the office” should be customized to your business. Be sure to listen to our voicemail greeting examples.