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We’ll craft a caller experience that will truly delight your customers!
Professional Voicemail Greeting & IVR Recordings for Business Phone Systems

 
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LISTEN TO AUDIO EXAMPLES
  • Golden Living Centers logo
  • lifeway logo
  • Residence Inn logo
  • Carquest Auto Parts logo
  • tirefactory logo
  • Toshiba logo
  • bank of ozarks logo
  • US Healthworks logo
  • goldsgym logo
  • Carrier Air logo
  • Holiday Inn logo
  • capital one logo

Does your IVR Voice menu need an overhaul? We can help!

Leonardo da Vinci said… “Simplicity is the ultimate sophistication.”


Our approach to IVR Solutions with the Caller in mind. Most companies think about their incoming calls from an internal perspective -- rather than the caller’s perspective. We design phone trees and voice menus around the volume and type of calls received -- it’s a win-win for your callers AND your business.


TAKE THE WINNING APPROACH
We learn about your business and design an awesome call flow.

We discuss the problems with your IVR greetings and recordings, analyze your current call flow, and identify any part of the phone tree that needs to be updated or changed.

Then we write new greetings and messages.

After designing an improved call flow, we develop new menu options, greetings and IVR messages for your phone system. Together, we work through multiple versions until we have a final draft that you approve.

We record and mix them to perfection.

Based on the audio image you desire, we create professional-grade audio recordings with the voice and music elements you select. We have extensive voice and music options.

We send the new IVR recordings to you.

You’ll receive audio proofs of all recordings. Then we’ll provide the recordings in the required file format for your contact center or VoIP phone system. This creates a pathway for easy updates to your IVR recordings, whenever needed.

 

Top 7 Problems with most company IVR’s


1

Voice sounds unprofessional or out-of-date

Sounds like it's from the 90s ... or computer generated; not a good representation of your company image.
2

Low recording quality

Callers hear noises, clicks or talking in the background... like it was recorded by an employee as an afterthought.
3

Poorly worded phone tree menu

The menu is confusing or irritating to callers... too many menu options OR too broad to be helpful.

4

Call flow routing issues

Calls aren’t getting to the right departments or extensions; callers often express frustration or just hang up.
5

Wrong tone of voice

Vocal tone doesn’t match the type of call received for various departments OR your company brand in general.
6

Callers complain about the music

Still playing old school “elevator” music… or worse; much better options are available today.

 
7

Outdated on-hold messages or hold queues

Messages aren’t updated frequently, so they actually irritate callers instead of being effective or helpful.

Key areas our team will address to make your IVR great!

Clarity:

We make sure the menu options are easy to understand.

Brevity:

We design the menu options to be brief and intuitive.

Simplicity:

No lengthy instructions, long lists, repetition or dead ends.

Efficiency:

We analyze your call flow to maximize efficiency in handling phone calls.

Relevance:

We design the call flow to match the type and volume of calls received.

Progression:

The overall structure of the phone tree should logically progress.

Continuity:

There should be no sudden, jarring changes in tone, voice, style or volume.

Individuality:

We make sure your audio image sounds different than your competition.

Consistency:

We ensure callers have a consistent experience when contacting you.

Quality:

The main goal is a great Caller experience... every time your phone rings.


 
CONTACT OUR TEAM TODAY
 

Listen to Audio Examples

Professional Voice Recordings are used in a variety of ways. Listen to the samples below to see how a properly designed IVR greeting can expand your customer experiences.


 
  • Main Greeting

  • Transfer Message

  • Employee Voicemail

  • After Hours

  • Holiday Greeting

  • Inclement Weather

Main Greeting Sample 1

/wp-content/uploads/2019/01/Main-Greeting-1.mp3

Main Greeting Sample 2

/wp-content/uploads/2019/01/Main-Greeting-2.mp3

Main Greeting Sample 3

/wp-content/uploads/2019/01/Main-Greeting-3.mp3

Transfer Message Sample 1

/wp-content/uploads/2019/01/Transfer-1.mp3

Transfer Message Sample 2

/wp-content/uploads/2019/01/Transfer-2.mp3

Transfer Message Sample 3

/wp-content/uploads/2019/01/Transfer-3.mp3

Employee Voicemail Sample 1

/wp-content/uploads/2019/01/Employee-VoiceMail-1.mp3

Unavailalbe Voicemail Sample 1

/wp-content/uploads/2019/01/Unavailable-Voicemail.mp3

After Hours Sample 1

/wp-content/uploads/2019/01/After-Hours-1.mp3

After Hours Sample 2

/wp-content/uploads/2019/01/After-Hours-2.mp3

After Hours Sample 3

/wp-content/uploads/2019/01/After-Hours-3.mp3

Holiday Greeting Sample 1

/wp-content/uploads/2019/01/Holiday-Greeting-1.mp3

Holiday Greeting Sample 2

/wp-content/uploads/2019/01/Holiday-Greeting-2.mp3

Inclement Weather Sample 1

/wp-content/uploads/2019/01/Inclement-Weather-1.mp3

Inclement Weather Sample 2

/wp-content/uploads/2019/01/Inclement-Weather-2.mp3

 
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The design of your IVR matters


  • 85% of inbound calls will prefer the self-service features of an IVR by 2020.85%
  • 92% of callers say their first impression of a business is based on their experience with the company’s interactive voice response IVR.92%
  • 63% of callers claim they will stop doing business with a company if they have terrible IVR experiences.63%
  • 57% of inbound calls report that the specific reason they’re calling is not a clear option in the main phone menu.57%
  • 46% of callers say that most IVRs have way too many menu option to remember.46%
  • 37% of inbound calls suggest they might stop doing business with a company after just one bad experience with the call centers IVR.37%

 
  • Today’s callers want speed!  They want to know you’ll handle their call as soon as possible— and they are more demanding than ever. And businesses have need of speed, for a different set of reasons. IVR is a technology system that can save time for everyone — but the IVR has to be carefully designed.
  • Auto attendant design is crucial for customer satisfaction and retention. Consumers survey say they’ll do business elsewhere after a frustrating experience with an automated attendant especially with companies who have high call volume.
  • Some IVR systems irritate callers quickly if they aren’t designed well. The top frustrations with automated attendants are lengthy introductions (29%) and having a long list of menu options (29%) — which suggests that businesses should aim for brevity and simplicity in the IVR design.
  • Many small and medium-sized businesses use automated attendants in place of traditional receptionists in order to save money.
  • Automated phone greetings have a huge impact on a caller’s first impression of a business, with 48% of consumers reporting that the phone is their preferred choice for contacting a business, especially the first time.
  • Even generic prompts and voicemail greetings such as “leave a message,” “please leave a message with your phone number,” or “you’ve reached the office” should be customized to your business.  Be sure to listen to our voicemail greeting examples.


We can help you rethink your IVR experience. Connect with US for a free consultation.

 
LET US HELP
 

Read a few of our success stories


Gerald R. Stinnett CPA, P.C.

A negative experience for callers is a negative experience for the business.


CASE STUDY - 3 MIN READ

Solution: IVR Consulting & Design
Industry: Financial Services


VIEW CASE STUDY

The Aspen of Brookhaven

The telephone system is either working for you… or it’s working against you.


CASE STUDY - 4 MIN READ

Solution: IVR Consulting & Design
Industry: Assisted Living / Senior Living


VIEW CASE STUDY

Smash Park

You need more than a modern phone system… IVR should drive revenue growth.


CASE STUDY - 4 MIN READ

Solution: IVR Consulting & Design
Industry: Entertainment / Sports


VIEW CASE STUDY

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Message Samples

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Questions? Call us.

We're here to help. Speak with a representative who will answer any questions you might have.

New Customers Call:

800-492-1901

Exisiting Customers Call:

800-492-9030

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