Whether you’re new to professional voicemail greetings or wondering if you’re using the right greetings for your business, it’s imperative to make sure that you are using the top five professional voicemail greetings for business today.
“Every day, we work with companies across the United States to write and record their professional voicemail greetings,” says Jerri Owen, production manager at On Hold Company of Shreveport, LA.
“There is an art to writing professional voicemail greetings that meet the specific needs of businesses,” says Jerri. “Because we do this professionally, we know how to research a company’s needs and write greetings that get results.”
Here are the top five professional voicemail greetings Jerri recommends to get you started:
This is the initial greeting a caller hears when their call is answered. It can simply be a welcoming/informational statement, or it can include a directory.
Here are two examples:
“Welcome to Fadaie Insurance Services – providing protection from our family to yours for the last decade! We invite you to visit us at our new location in the heart of Temecula at 27-2-90 Madison Avenue, Suite 100. Our trusted professionals are available Monday through Friday from 9 to 5, or you can live chat with us online at fadaie insurance dot com. Thank you for your call today – a friendly representative will be right with you.”
“Welcome to Absolute Pest Management – proudly serving the Austin area since 1999. For residential services, please press 1. For commercial services, please press 2. As always you can reach the operator by pressing zero at any time.”
This is similar to the main greeting but used after hours to let callers know their call won’t be answered. It often includes the option to leave a voicemail message.
Here are two examples:
“Thank you for your calling Fadaie Insurance Services – your insurance advocate! Our office is currently closed. We invite you to contact us anytime through our website, fadaie insurance dot com. For any claims related issues, please call your respective insurer. We welcome the opportunity to speak to you and ask that leave your name and number so we may return your call. Please note that we cannot honor changes left in a voice mail message.”
“Thank you for calling Absolute Pest Management. We are currently closed. Our normal business hours are 8 to 5 Monday through Friday, and Saturday from 8:30 to 12:30. Please remain on the line to leave a message and we’ll return your call the next business day.”
This greeting is similar to the after-hours message but indicates that your business is closed for the holiday. It often includes the option to leave a voicemail message.
Here are two examples:
“Your call to Fadaie Insurance Services is appreciated. We are closed in observance of the holiday. Our normal business hours are Monday through Friday, 9 a-m to 5 p-m, and we invite you to contact us anytime through our website, fadaie insurance dot com. Our trusted professionals are skilled in the art of returning calls, so leave a message and we’ll get back to you next business day. Please note that we cannot honor changes left in a voice message.”
“Thank you for calling Absolute Pest Management. We are currently closed in observance of the holiday. Please remain on the line to leave a message and we’ll return your call the next business day. “
Again, this greeting is similar to the after-hours or holiday messages but specific to weather issues. It often includes the option to leave a voicemail message.
Here is an example:
“Thank you for calling Absolute Pest Management. Due to inclement weather, we are currently closed. We apologize for any inconvenience this may cause and will return to normal business hours as conditions allow. Please remain on the line to leave a message.”
From there, we can branch out to whatever a specific phone system may need.
This is your more typical “leave a message” greeting.
“All of our team members are busy assisting other clients at this moment. However, you are very important so please leave your name and phone number after the tone, and we will return your call promptly. “
On Hold Company is currently selling a combine packaged of greeting prompts and on hold messages, including the top five professional voicemail greetings. After consulting with clients, Jerri and her team prepares multiple versions of each greeting, offering clients a choice. Greetings are written in a style that matches the client’s branding and phone functionality.